VACANCY
MANAGER- STAKEHOLDER RELATIONS
In the MANAGING DIRECTOR’S OFFICE
We are seeking applications from suitably qualified candidates for the mentioned position. The position will be on a five-year performance-based contract and is based at the Head Office in Maseru. The incumbent will be responsible to the Managing Director.
QUALIFICATIONS AND EXPERIENCE AND OTHER REQUIREMENTS
- Minimum of 7 years relevant experience, at least 4 should have been in a senior managerial position.
- Post Graduate in Public Relations/ Communications or related field.
- A course in Corporate Communication will be an added advantage.
- Work in a conflict-resolution environment with the public.
- Effective, independent decision maker
- Excellent public speaker
- Computer literacy is essential
- Excellent interpersonal and people skills
- Methodical and disciplined approach to work
- Excellent team leader, analytical and problem-solving skills
- Must be fluent in English and Sesotho
- Possession of a valid driver’s license
- Personal traits: self-motivated, disciplined, proactive, innovative, high integrity, and ability to work under pressure and beyond normal hours.
KEY PERFORMANCE AREAS
Informed Customers and Public:
- Participate in crucial TV and radio programs (e.g. clarifying tariff increases, announcing and explaining; electrification/investment program; announcing and clarifying policies and procedures of the Company, etc.);
- Initiate and undertake crucial public gatherings/ meetings involving local authorities, parliamentarians, police authorities and beneficiaries of electrification projects; Ensure accuracy of customers and public notices;
- Manages dissemination of relevant information for the benefit of the customers.
- Ensures LEC is featured in major publications.
Information, Education and Communication Material, and Promotional material for LEC
- Produce publications: Annual report; customer guidebook and Customer Charter and leaflets;
- Produce and disseminate educational material e.g. leaflets, brochures, and posters;
- Produce and distribute promotional material e.g. calendars, Christmas cards, and diaries
Informed staff:
- Updating of website and intranet;
- Facilitate and manage the production and distribution of the external and internal newsletter.
Adherence to the standards and expectations of the Company:
- Design PR strategies, policies and procedures;
- Monitor and adhere to approved PR and some departmental policies and procedures (e.g. Customer Services and Districts)
Resolved problems and customer/public queries
- Manage the process of public/customers /complaints/
queries - Respond to public/customers complaints;
- Advise Management on reported queries that may tarnish the corporate image.
Media relation
- Create and maintain good relations with the media.
- Ensure regular issuance of media releases and articles.
- Manages media conferences, meetings, and tours.
LEC Website, Intranet, and social media pages
- Monitors information on the intranet and website and ensures they are kept up to date;
- Manage the social media pages of LEC.
Well-managed departmental activities
- Supervise and manage department;
- Prepare, manage, and control departmental budget;
- Prepare and monitor the progress of the departmental corporate plan;
- Initiate and monitor departmental monthly work plan;
- Manage departmental resources;
- nitiate monthly departmental meetings
Only candidates who meet the above requirements should apply.
Interested candidates must email their applications, CVs, and certified copies of Certificates and Transcripts in PDF format only to [email protected] on or before Friday, August 30, 2024 @17:00hrs. Reference should be made to EMDO: PR 273 on all applications an email subject.