At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
Manages the daily activities of the enterprise operations unit. Responsible for planning and ensuring service delivery and that new products are supported and delivered towards the business objectives. Implements and maintains enterprise-wide system tools and ensures scalability for enhanced service delivery to clients.
Key Deliverables
⦁ Manage financial resources in line with company policies and procedures.
⦁ Manage cross-functional service delivery teams.
⦁ Develop performance standards and metrics based on industry best practices.
⦁ Set and manage sales budgets including revenue and margins.
⦁ Ensure 90% of deals sold are transitioned to the Client Services team smoothly.
⦁ Ensure Service Level Agreements (SLA) attainment for internal and external customers
Competencies
⦁ Customer Relationship Management
⦁ Working understanding of enterprise technology
⦁ Understanding of Enterprise products
⦁ Ability to drive sales process from start to close
Qualifications and Experience
⦁ At least 5 years customer service.
⦁ Minimum of 3 years sales management experience plus 2 years at a managerial or supervisory level.
⦁ Telecommunications experience or related industry will be an added advantage
⦁ A Valid driver’s license
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Applications close on the 22nd of November 2022.