The position will be based at Wadeville and the incumbent will report to the Director Sales and Services
- Manage the customer service call center.
- Directly interact with Internal and External customers – build good customer relations
- Directly interact with Vendors / Suppliers to support your internal and external customers.
- Handling complaints from both staff and customers .
Responsibilities
- Manage the customer service call center.
- Continuous improvement in Customer Services standards with Call enquiries and the ordering processing.
- Promote effective communication throughout all levels of the Customer Services function.
- Directly interact with Internal and External customers – build good customer relations
- Directly interact with Vendors / Suppliers to support your internal and external customers.
- Handling complaints from both staff and customers.
- Setting, monitoring and stimulating performance targets / KPI’s.
- Resource planning and control.
- Recruiting staff and conducting performance appraisals.
- Training and development of the department.
- Customer relations management
Education / Qualification
- Degree or Diploma in Finance/Marketing related or an equivalent qualification
- Knowledge of Microsoft packages (especially Excel)
- Knowledge of SAP 3RP is an advantage
- Must have at least a minimum of 3 years’ proven experience within a commercial customer service environment, which include customer relations management
Competencies
Leadership
Continuous Learning
Effective Relationships
Critical Thinking
Service Orientation
Drive for Results
Adaptability
Business Acumen
Collaboration
Communication
Customer Focus
Delegation
Diversity
Effective Relationships
Emotional Intelligence
Essential Job Functions
Influence
Innovation
Operational Excellence
Problem Solving
Results Driven
Talent Development
Technical / Functional Skills
Zero Harm
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.