LETSHEGO LESOTHO
Manager: Credit Approvals
We are looking for the following skill: Manager: Credit Approvals
Contract Type: Permanent
Main Purpose
- To ensure efficient processing of loan all applications (inclusive of specialised product such as MSE, VAF and Affordable Housing) and receipts postings and compliance with the internal policy and credit approval terms.
- To manage early portfolio deterioration as a result of technical issues such as failure to book Instalments on new loans and loans originated when customers were given top ups.
- To manage system changes resulting from new product introduced as well as changes and enhancements on the existing products.
- To make sure the accounts are properly managed, Reports are actioned and proper controls are in place and adhered to.
Position Requirements
Education
Degree in Business Admins or its equivalent.
Experience
4 years working experience in a financial Institution with at least 2 years’ experience having worked in loan approvals.
Knowledge
- Understanding of operations policies and procedures.
- Customer Service Management.
Skills
- Ability to handle customer complaints efficiently.
- Ability to meet targets-highly motivated self-starter who can operate well with minimal supervision.
- Have a good judgment and decision making ability – as well as a team player.
- Be corrupt/fraud free and of good conduct.
- Have a positive attitude towards work and mission and believe in provision of financial services in alleviation of poverty.
- Have excellent interpersonal, communication and presentation skills.
- Be organized, detail-oriented and wiling to learn and develop.
Critical Deliverables/Core Accountabilities and Responsibilities
- Ensure that approval of all loan applications complies with the Credit policy and regulatory requirements.
- Ensure that risk assessment is done in line with individual product parameters, ESG and within delegated limits of authority.
- Early management of 30 days past due never paid accounts and First Payment Default accounts resulting from Technical arrears.
- Management of disbursement of accounts upon approval of the loans.
- To review the lending book to ensure compliance with Procedures as laid down in the credit policy and procedures manual.
- To ensure branch managers perfect security called for.
- Handle customer queries within a reasonable time to maintain high-quality customer service.
- Ensure that payments are processed with due diligence to avoid losses as a result of misdirection of funds.
- Prepare and communicate all such reports to management as may be required from time to time.
- Ensure adherence to approvals processes and procedures.
- Establish the right strategies for approvals workflow management to improve on efficiencies.
- Ensure that the loans approvals are within the stipulated time frame.
- Lodging of Instalments on CDAS system to manage partial Instalment payments.
- Daily Monitoring and follow up of third party Instalment releases.
- Accounts Management should issue reminders to the third parties to release the Instalments to Letshego.
- Perform 1 in 5 or 20 checks on application approved per month.
- Management of Performance for approvals section.
How to Apply
Suitably qualified and experienced candidates should submit their application letter, curriculum vitae and copies of educational certificates to: [email protected] or hand deliver at Executive Building, Opposite LPPA along Pioneer Road, Maseru, Lesotho on or before 11th December 2025 at 1700hrs.
Disclaimer
Only shortlisted applicants will be contacted. Letshego Financial Services Lesotho reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.