Manager, Clinical Site Services – Remote

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Our Manager, Clinical Site Services reports to the Director Operations of WCG Frankfurt GmbH or the Senior Country Manager and will manages Clinical Research Coordinators in South Africa. The Manager, Clinical Site Services is responsible for adapting, adjusting and managing the execution of WCG Frankfurt GmbH’s services and especially the placement of qualified medical staff (Clinical Research Coordinators) in medical institutions participating in a clinical trial within their respective country. Internally, this position is call a Country Manager.

Location: Must be located in South Africa

Education Requirements:

  • Bachelor’s degree or equivalent experience required


Qualifications/Experience:

  • Languages: Must be have strong communication skills, verbal and written in English. Afrikaan is a plus.
  • At least two years of project management and/or sales experience within healthcare industry (medical device, pharmaceutical, managed care, etc.), clinical trial recruitment and/or other sales and marketing service projects.
  • Sales training is an advantage.
  • Outstanding written, verbal, and presentation and sales skills with the ability to influence and gain the confidence of all levels of management, both internally and externally.
  • Excellent problem solving, planning, organizational, reporting and management skills with the ability to utilize current technology and tools to enhance the effectiveness of deliverables and services.
  • Excellent planning, organizational and project management skills with the ability to utilize current technology and tools to enhance the effectiveness of deliverables and services.
  • Proven team building and experience in implementing complex deliveries and driving continuous process improvement within the project.
  • Proficiency in Microsoft applications (Word, Excel, MS office) and IT affinity.
  • Excellent time management skills and multi-tasking abilities to work with varying levels of resources to ensure delivery of expectations in a fast-paced environment, with willingness and enthusiasm for hands-on completion of tasks.


Essential Duties/Responsibilities:

  • Present WCG Frankfurt GmbH services to local CRAs and sponsors.
  • Host conference calls discussing WCG Frankfurt GmbH services with Study Site Team.
  • Reach out to Study Site Investigators and Study Site Team to assess Sites’ needs and identify opportunities to provide/sell WCG Frankfurt GmbH services.
  • Assist with contracting requirements with medical institutions.
  • Select and provide training of study personal and Clinical Research Coordinators.
  • Manage of study personal, Clinical Research Coordinators and referral and community outreach programs.
  • Follow-up with Study Site Team regarding current initiatives and offer alternative services/solutions where applicable.
  • Provide overall support to ensure program success (weekly client and site updates).
  • Report program results to Program Managers.
  • Manage invoicing approvals
  • Update Site Status Tracker and reporting program results to Program Manager.
  • Assist in presenting status reports to clients/sites and WCG Frankfurt GmbH management.


About Us:

ThreeWire, a member of the WCG family, is a leader in clinical trial recruitment and direct-to-patient marketing. Since 1999, ThreeWire has been helping pharmaceutical, medical device and biotech companies achieve their patient recruitment, enrollment and retention goals.

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law.

Apply here!

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