MINISTRY OF INFORMATION, COMMUNICATIONS, SCIENCE, TECHNOLOGY AND INNOVATION
EXTERNAL CIRCULAR NOTICE NO. 2 OF 2025
CM/CIR/2
Applications are invited from suitably qualified local candidates for the following position:
JOB DESCRIPTION
MINISTRY: Information, Communications, Science, Technology and Innovation
DEPARTMENT: Postal Services
JOB TITLE: Mail Clerk (1)
GRADE: E
RESPONSIBLE TO: Assistant Controller / Postmaster
LOCATION: Districts
JOB PURPOSE
To process mail in order to reach its destination within a short specified period of time.
KEY PERFORMANCE OUTPUTS
- Processed mail circulation
- Guaranteed appropriate mail sorting
- Processed transactions
RECEIVERS / CLIENTS
- Consumers
- Senior Management Team
MAIN DUTIES
1. Process Mail Circulation
- Process all incoming and outgoing mail
- Receive and enter mail matters in appropriate bills and books
- Dispatch internal and international mails and parcels
2. Guarantee Appropriate Mail Sorting
- Sort letters on primary and secondary sorting frames
- Sort letters for private bags and private boxes
- Report irregularities observed during mail sorting
- Forward unclaimed letters to Returned Letters Office (RLO)
- Check posted items for damages sustained in transit
- Process unclaimed mail matter
3. Process Transactions
- Credit and debit customers’ accounts
- Record transactions and reconcile with cash balance
- Process receipts and payments of money and postal orders
4. Perform Retail Duties
- Perform retail duties on a rotational basis
- Collect revenue
- Process and balance transactions
- Accept and deliver mail items
SKILLS
- Computer appreciation
- Knowledge of accounting
ATTRIBUTES
- Ability to work under pressure
- Approachable and proactive
- Good customer care
- Excellent interpersonal skills
- Personally motivated and able to interact
JOB SPECIFICATION
Option 1:
- Diploma in Accounting / Diploma in Business Management / Diploma in Business Studies
- Plus: Two (2) years working experience
- Postal Services experience: Added advantage
Option 2:
- COSC
- Plus: Six (6) years working experience as a Postal Clerk (Grade C) or Postal Clerk Assistant (Grade C)
APPLICATION INSTRUCTIONS
Applications should be made on the relevant forms:
- G.P. 103 for first appointment
- G.P. 104 for serving officers
Applications must be accompanied by:
- Up-to-date, correctly filled performance appraisal forms
- Certified educational certificates
- National Identification
- Verification Certificate from the Council on Higher Education (CHE)
Addressed to:
THE DIRECTOR HUMAN RESOURCE
Mrs. Maseeiso Lenkoane
Ministry of Information, Communications, Science, Technology and Innovation
P.O. Box 413
Maseru
2nd Floor, Post Office Building
Maseru-100
Or hand-delivered to:
Human Resource Office, Post Office Building, 2nd Floor
🕒 Closing Date: 19th September 2025