Mail Clerk at Department of Postal Services

1929

JOB TITLE                           : MAIL CLERK

GRADE                                  : E

NO. OF POSITIONS            : ONE (1)

RESPONSIBLE TO             : ASSISTANT CONTROLLER/POSTMASTER

DEPARTMENT                    : POSTAL SERVICES – MAFETENG

JOB PURPOSE

 To have timely processing of mail to reach its destination within a short specified period of time.

KEY PERFORMANCE OUTPUTS

  • Process Mail circulation
  • Guaranteed appropriate mail sorting
  • Process transactions

RECEIVERS/CLIENT

Consumers

Postal Management

MAIN DUTIES

  PROCESS MAIL CIRCULATION -Process all incoming and outgoing mail -Receive and enter mail matters in the appropriate bills and books -Dispatch internal, international mails and parcels            

2.0 GUARAMTEE APPROPRIATE MAIL SORTING

-Sort letters on primary and secondary sorting frames.

-Sort letters for private bags and private boxes

-Report irregularities observed during mail sorting

-Forward unclaimed letters to Return letter Office (RLO)

-Check posted items for damages sustained in transit

Process unclaimed mail matter.

3.0 PROCESS TRANSACTIONS

-Credit and debit customers’ accounts

-Record transactions and reconcile with cash balance

-Process receipts and payments of Money and Postal Orders.

  • PERFORM RETAIL DUTIES

4.1 Performs retail duties on rotational basis

PERFORMANCE INDICATORS

  • Balanced books of accounts
  • Increased revenue collection

JOB SPECIFICATION

Diploma in Business Management plus 2 years’ experience in a postal environment.

SKILLS

  • Computer appreciation
  • Knowledge of accounting 

ATTRIBUTES

  • Ability to work under pressure
  • Approachable and proactive
  • Good customer care
  • Excellent interpersonal skills
  • Personally motivated and able to interact

Application on relevant application forms duly accompanied by certified copies of educational certificates, transcripts and Copy of ID should be addressed to:

Human Resources Office

Department of Postal Services

P.O Box 413

2nd Floor Post Office Building

Maseru 100.

Deadline for submission of applications is on the 11th October, 2019.

NB. Applications forms can be found at Maseru Main Post Office.

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