Localization Project Manager

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home , Any
Position Title: Sr. Project Manager

The Localization Project Manager works with internal and external clients to manage the timely

flow of all localization project actions from initiation to delivery, ensuring that projects meet quality,

turn-around time and budget expectations.

Responsibilities

• Scope and quote projects for identified clients.
• Plan and monitor projects to meet deadline, quality and budget requirements.
• Manage client relationships and serve as primary day-to-day contact for external clients.
• Provide support and input to Sales and external clients, including education about the localization process, as required.
• Set and manage client expectations.
• Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
• Actively promote within the team and implement use of technology on the account.
• Monitor and maintain project financials, including revenue recognition, revenue forecasting and billings.
• Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.
• Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
• Resolve questions and issues in a timely and effective manner for clients and internal teams.
• Organize and participate in client meetings (Quarterly Business Review Meetings, etc.).
• Manage and guide direct report(s) as applicable.

Requirements

• 5+ years project management experience
• Localization experience required
• Linguistic validation experience preferred
• Related business experience is a strong plus
• Foreign language skills are a plus
• Advanced knowledge of Microsoft Office and related tools, esp. MS Excel and Word are a plus
• Experience with XML formats are a plus
• Ability to work under pressure in a deadline-driven environment
• Strong customer service, negotiation and problem-solving skills
• Strong interpersonal, leadership skills and organizational skills
• Strong critical thinking skills
• Strong innovative problem-solving skills

Education:

IND17

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.