Quthing and Mokhotlong Loan Officer Internship
Description
ExpressCredit Lesotho is a global consumer finance company regulated by the Central Bank of Lesotho. We are operating in Lesotho and three surrounding countries, including Zambia, Botswana and Namibia. We operate a multi-channel lending platform for government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities. ExpressCredit Lesotho is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.
Key Responsibilities
- Adhere to company policies and ensure efficient and productive performance.
- Deliver excellent customer service and maintain professional communication with clients and ExpressCredit staff.
- Maintain up-to-date knowledge of ExpressCredit products, services, and enhancements.
- Guide potential clients in selecting suitable financial products and promote/cross-sell company services.
- Participate in sales activations and campaigns to generate business and achieve or exceed sales targets.
- Create customer accounts and applications in the system and process loan documentation.
- Assess and evaluate clients’ credit risk and repayment capacity before loan disbursement.
- Handle customer queries and complaints, escalating issues to the Branch Manager when necessary.
- Ensure proper custody and archiving of loan files according to company policies.
- Build and maintain positive relationships with customers, regulators, and internal stakeholders.
- Maintain confidentiality of all company and client information.
- Prepare and report accurate daily statistics and perform duties in line with operational guidelines.
Requirements
- Diploma/Degree in business related field (finance/banking/management/marketing/sales)
- Effective knowledge of MS Excel, Word, Power Point.
- CPA qualification and membership with the Lesotho Institute of Accountants will be advantageous.
- Strong understanding of accounting and financial reporting principles.
- Excellent analytical, numerical, and problem-solving skills.
- Strong attention to detail, organization, and time management.
- Ability to work under pressure and meet tight deadlines.
- Good communication, report writing, and conflict management skills.
- Assertive, proactive, and professional.
Key Performance Indicators
- Loan turnaround time
- Accuracy and mistake rate
- Achievement of sales targets
- Number of loan applications processed
- Compliance with company policies and procedures
Why Join Us?
We offer an inclusive and collaborative environment, where your ideas and input are valued. You will play a key role in building and supporting a strong, compliant, and engaged workforce that drives our business forward.