ExpressCredit Lesotho is a global consumer finance company regulated by the Central Bank of Lesotho. We are operating in Lesotho and three surrounding countries, including Zambia, Botswana and Namibia. We operate a multi-channel lending platform for government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities. ExpressCredit Lesotho is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.
ExpressCredit Lesotho is seeking a motivated and hands-on Sales & Operations Manager to oversee the performance and day-to-day activities of our branches, Call Center Agents, and Debt Collection Officers (currently a team of 20 employees). This role plays a key part in driving customer satisfaction, operational efficiency, and revenue growth through strong leadership and execution.
GENERAL DUTIES:
– Conform to established company guidelines and ensure efficient and productive output.
– Sustain enviable customer service.
– Apprehend and implement written and verbal work communication with customers and supporting ExpressCredit personnel.
– Perennial knowledge on the newest products, related services and product enhancements.
– Provide guidance to potential clients to discover the best solution to satisfy their needs – Enlighten clients on available and achievable products.
– Promote and cross-sell ExpressCredit products and services to potential and concrete clients.
– Enthusiastically participate in sales activations campaigns (disperse flyers) and give rise to sales and ensure to meet/exceed targets.
– Create new applications and customer accounts in the system, and process loan documentation.
– Process customer refund claims.
– Responsible for loan files proper custody as per the archiving procedure and policy.
– Build and maintain positive stakeholder relationships i.e customers, regulators and other personnel.
– Evaluate and estimate the credit risk of individual clients, appraise client’s repayment capability before disbursing loans.
– Handle client queries and complaints and escalate to Branch Manager when obligated.
– Meet sales target by maintaining a wide client base.
– Maintain confidentiality regarding all information being processed, stored, and accessed.
– Ensure that daily stats are completed and reported accurately.
– Perform daily duties as guided by the business operational guidelines.
– Conducting outbound calls for sales pitches, collecting customer information and following up to encourage sales conversions.
KEY PERFORMANCE INDICATORS
– Loan turn-around time
– Mistake rates
– Outperforming sales targets
– Number of applications
– Adherence to policies and procedures
JOB REQUIREMENTS
– Team player.
– Attention to detail and accuracy.
– Excellent communication skills.
– Honesty and Integrity with ability to maintain confidentiality and exercise discretion.
– Innovative and target/goal-oriented.
– Enthusiastic and self-starter.
– Analytical skills and good problem solving.
– Ability to multitask and work in a fast-pace environment.
EDUCATION
– Diploma/Degree in business related field
(finance/banking/management/marketing/sales)
– Effective knowledge of MS Excel, Word, Power Point.
– Related field experience
PERSONAL
– Negotiation skills
– Basic calculations
– Assertiveness
Why Join Us?
We offer an inclusive and collaborative environment, where your ideas and input are valued. You will play a key role in building and supporting a strong, compliant, and engaged workforce that drives our business forward.
What we Offer
- A dynamic and collaborative work environment with a growing and ambitious team
- Opportunities for professional development and growth within a regional group structure
- Supportive leadership and the chance to contribute to people-focused initiatives
- A culture that values integrity, accountability, and innovation
- Exposure to multi-country practices and Group-level collaboration
We offer the following benefits:
- A 100% contribution to a pension fund
- A medical aid