ABOUT AIDS HEALTHCARE FOUNDATION (AHF)
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you?
Are you looking to work for an organization that encourages growth and success from each one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research, and other activities, AHF provides access to the latest HIV treatments for all who need them.
BENEFITS AT AHF
AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual, and professional health.
AHF’s core values are:
- Nimble
- Fight for What’s Right
- Patient-Centered
- Value Employees
- Respect for Diversity
LINKAGE AND RETENTION COORDINATOR / OFFICER
Job Summary
The position of Linkage and Retention Coordinator is an important service working with a multidisciplinary team at the regional level. The job holder will ensure effective coordination, planning, supportive Supervision, capacity building, reporting and performance review/assessments of linkage and retention activities.
Essential Duties and Responsibilities
- Support clinics to ensure linkage and retention operations are consistent with standard operating procedures or protocols.
- Liaise with the Program Prevention Manager and Medical Director on linkage and retention matters for the purpose of attaining the objective of the program.
- Ensure the requisite resources are available to facilitate implementation of linkage and retention activities.
- Make sure that linkage and retention activities are planned with clear performance targets.
- Build alliances with other health providers to ensure clients and patients are connected to non-biomedical support services.
- Ensure all linkage and retention operations in different clinics under their jurisdiction are effectively coordinated.
- Work with other health service providers, government clinics and partners to develop functional referral directories that will be used to ease tracking of clients. He or she must equally ensure smooth relationships between providers.
- Participate in the capacity building/training for all Linkage Assistants and community tracers so that the service being provided complies with laid-down procedures.
- Review all linkage barriers brought to his or her attention by the Linkage Assistants and work with other departments, partners, and government entities to figure appropriate remedies.
- Periodically conduct support supervision and provision of technical support to Linkage Assistants and community tracers.
- Ensure routine linkage and retention data is collected using standard tools, reports compiled and submitted on time, including checking accuracy of data collected.
- Oversee performance assessment reviews for staff. These should be conducted against key performance indicators and supporting sites to address the challenges hindering performance.
- Work with clients who have missed appointments and disengaged from care, establish contact with them, bring them back to care, and offer additional counseling and support to ensure that they are retained.
- Assist in implementing and evaluating linkage to care strategies for both newly diagnosed HIV positive clients and those lost to follow-up clients (LTFU).
- Identify, document, and share clinic-based factors that limit client satisfaction and thereby affecting client engagement in care.
- Work with QA/QI teams to update and revise all documentation tools process and create new models.
- Arrange client engagement sessions, such as focus group discussions and interviews to identify factors that can affect their continued engagement in care and relay this feedback in an organized and timely manner to the clinic team.
- Any other duties that may be assigned.
Education and Experience
- Must possess a Diploma or its equivalent in either of the following disciplines: Psychology, counseling and guidance, social work and administration, social sciences, Nursing.
- A minimum of 2 years’ experience working with clients in public health institutions, community services or medical setting.
- Must have experience working with people living with HIV, and/or other chronic illness, substance users, and persons with mental diagnoses.
- Should have strong interpersonal and communication skills both verbal and written.
- Ability to function under dynamic circumstances and proficiency in computer skills.
- Have undergone at least a short course training in HIV Care and management.
Communication Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports.
- Ability to speak effectively before groups of people.
TO APPLY
Interested candidates should submit their applications addressed to:
AHF Lesotho HR Department
Email only to: [email protected]
On or before: 25th February 2026
The subject line MUST indicate the job title being applied for.
Applications without the job title in the subject line will not be considered.
If you are not contacted within a month after submission deadline, consider your application unsuccessful.
WHO WE ARE
AHF is a charity that supports the health of people across the globe. It has zero-tolerance for fraud, conflicts of interest, bribery, corruption, kickbacks, and other such misconduct.