Lexis Convey Support Operator

LexisNexis Legal & Professional ( www.lexisnexis.com ) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis« and Nexis« services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.

Lexis Convey Support Operator
Reporting to the Support Manager for our Customer Support Centre the Support Operator will be given the opportunity to provide resourceful telephonic and email support to all Lexis Convey Customers.Main Responsibilities:

Efficiently use our ticketing system to record all support activities throughout the day Stay in constant communication with managers, customers, and other support staff Keeping up to date with and being familiar with all products supported by the Customer Support Operator Dealing directly with customers in a friendly, helpful and efficient manner (telephonically, via email and live chat) Escalating support calls by defined criteria or situation In addition to the above, we may call upon you to assist with any other reasonable tasks, which need to be carried out

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected].