Our account directors must love working with customers and thrive on seeing them succeed. You will leverage your expertise and knowledge to effectively manage relationships and new business opportunities. You will be working closely with the Kira Systems customer success, support, operations, and product teams. Your compensation will include a base salary as well as a commission.
What you’ll be doing
- Establish trusted relationships with partners/senior lawyers, knowledge management, technology and c-suite executives at law firms, within the defined territory.
- Close new business, meeting or exceeding quarterly sales quotas and/or revenue targets.
- Develop and qualify new leads via calls and meetings to understand business needs.
- Become highly proficient and demonstrating the Kira product suite in person and remotely to different types and sizes of audiences.
- Develop and maintain relationships with multiple professionals within prospect firms and to develop a buying constituency.
- Rigorously manage proof of concept trials from beginning to close and successfully handover to new customers to the customer success team.
- Create proposals and negotiate contracts.
- Manage upsells during the first year after you win a new customer.
- Provide limited customer support (including sometimes at odd hours), as needed to support POCs and the sales process. Consistently use Kira’s Salesforce CRM system to log and manage prospect communications, keep deal status up to date and provide regular pipeline updates to management.
- Relay customer feedback to the product team as needed.
- Maintain a deep understanding of the product and ensure customers are using the software to its fullest.
- Other duties as required. These might include: representing the company at conferences and events, writing marketing copy for strategic campaigns, and more
What you bring
- Strong experience in sales, ideally in legal tech and/or B2B subscription SaaS software.
- A track record of meeting or exceeding annual sales targets.
- Previous experience working with and selling to law firms or other similar professional services organizations.
- Strong communication, listening, presentation, and negotiation skills.
- Familiarity with CRM and support software systems.
- Be comfortable with technology, curious to learn more, and good at explaining technology to non-experts.
- Have high standards of integrity and trust that our customers and the Kira Systems team demands.
- Be self-motivated and able to manage projects successful without oversight.
Some notes:
Kira Systems believes that at the foundation of our success are the people who work here. We are an equal opportunity employer and believe our diversity is a driver of success at our company. Any race, religion, color, national origin, gender, sexual orientation or identity, age, marital status, veteran status, or disability status are welcome here. Accommodations are available on request for all aspects of the selection process.
Please be aware that due to the nature of our business all successful candidates must clear a background check before beginning employment.