At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
Assist key account managers to gain and keep customers by providing customer service and managing customer accounts. The support specialist is responsible for all after sales support to ensure that the customer queries are attended to and maintain acceptable churn rate
Key Deliverables
⦁ Respond to customer inquiries, schedule meetings and sales appointment and follow-up with customers after the sale.
⦁ Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
⦁ Assist directly or route customers to the appropriate personnel for assistance.
⦁ Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
⦁ Prepare documentation and reports on routine customer correspondence for future reference purpose.
Competencies
Customer Service, Process Improvement, Decision Making, Managing Processes, Planning, Strong analytical skills , Developing Standards, Help Desk Experience
Qualifications and Experience
⦁ A B.Comm Business Management or B.Comm Marketing and Management Science or Bachelors of Business Administration Degree or any Social Sciences/Commerce Degree.
⦁ At least 3 years customer service.
⦁ Telecommunications experience would be an added advantage
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Applications close on the 22nd of November 2022.