Job Category: Engineering / Customer Experience
Department: Customer Experience Division – Metering Department
Reference Number: ECED: MD 0017
Advert Date: 22 October 2026
Closing Date: 6 November 2026
About the Position
Lesotho Electricity Company (Pty) Ltd invites applications from suitably qualified Lesotho nationals for the position of Large Customers Manager in the Customer Experience Division, under the Metering Department.
The successful candidate will oversee large customer billing, service connections, metering operations and maintenance, revenue assurance, and budget management to support accurate billing, reliable metering services, and revenue protection.
Qualifications, Experience and Other Requirements
Applicants must meet the following requirements:
- BSc in Electrical Engineering or BEng in Electrical or Electronic Engineering.
- A minimum of five (5) years’ experience in an electrical utility environment, including experience in metering and billing, revenue protection, customer services, and network operations.
- At least three (3) years of experience in a supervisory or managerial capacity.
- Proven experience with maximum demand customers, Automatic Meter Reading (AMR), Advanced Metering Infrastructure (AMI), smart metering systems, electricity tariff application, billing systems, and high-value commercial and industrial customers.
- Experience managing high-value commercial and industrial customers.
- Excellent interpersonal and people-management skills.
- Computer literacy and report-writing skills.
- A valid driver’s licence.
Key Performance Areas
1. Large Customers Billing Management
- Monitor billing exceptions, investigate discrepancies, and implement corrective measures.
- Analyse billing trends, consumption patterns, and revenue performance.
- Monitor and enforce tariff compliance to ensure accurate and timely billing of large customers.
2. Service Connections Management
- Manage the installation and commissioning of large customer connections.
- Coordinate technical assessments and quotations.
- Monitor and enforce compliance with LEC technical standards.
3. Metering Operations and Maintenance
- Manage the operation, maintenance, and performance of maximum demand meters.
- Oversee the installation of smart metering systems.
- Monitor meter reliability and accuracy.
- Ensure regular meter inspections and testing.
4. Revenue Assurance
- Identify and mitigate revenue leakages.
- Monitor energy consumption patterns and investigate abnormal customer consumption.
- Implement revenue protection initiatives.
5. Budget Management and Reporting
- Develop and manage annual operating and maintenance budgets.
- Prepare monthly, quarterly, and annual reports.
How to Apply
Interested and suitably qualified candidates must email their applications, together with their educational certificates and academic transcripts, to [email protected] on or before 6 November 2026.
Applicants must download and complete the application form available on the official Lesotho Electricity Company website by following these steps:
- Visit www.lec.co.ls.
- Click on Opportunities.
- Select Careers to retrieve the application form.
- Complete the form and email it with the required supporting documents to [email protected].
Enquiries
For further information, contact:
- 5227-4004
- 5227-2147
Closing Date
6 November 2026