Summary of the Job Description:
The Laboratory Customer Service Consultant is responsible for screening and capturing orders/requisitions from the Customers, submitting sales orders to the warehouse and following orders/requisitions for laboratory
products from the Customers. Address queries and complaints from Customers and coordinate with various departments to serve and execute Customers’ orders. The Laboratory Customer Service Consultant is also responsible for carrying out scheduled and ad hoc sales visits to the Customers.
List of Duties:
Screen and capture the orders/requisitions from the Customers into the sales order module of the software in use within the Organization.
Submit the sales orders for requisitions captured to the warehouse for processing into consignments ready for shipment.
Follow up the Customers laboratory orders/requisitions at NDSO in terms of processing, status and inform the Customers appropriately upon their request.
Address inquiries, queries and complaints from the Customers regarding Laboratory supplies.
Attend to the Customers who come to NDSO for various business activities and ensure that they get the best service possible.
Coordinate with other departments within NDSO to assure appropriate and timely receipt of reagents and other laboratory commodities into the Software in use at NDSO.
Compile and distribute stock status reports on agreed Category A reagents and consumables.
Compile and distribute issues reports on agreed Category A and B reagents and consumables.
Prepare laboratory quotes as and when requested.
Carry out scheduled and ad hoc sales visits to the Customers.
Do any other work related duties that may be assigned by the immediate supervisor, from time to time.
Qualifications, Skills and Experience:
Diploma in Medical Laboratory Services
-Valid Driver’s Licence
-Experience Minimum of two years working experience in a similar position
Applications must be hand delivered to NDSO premises, posted or emailed to the following contacts:
Human Resources Manager NDSO
P. O. Box 1167
Mafeteng 900
Email: [email protected]
Applications received after the closing date will not be considered. Applicants not contacted three weeks after the closing date must consider their applications unsuccessful. Only shortlisted applicants will be contacted.
The closing date for applications is Friday 19th February 2021 at 16H30.