Purpose
The overall purpose of the role is setting up and administering a number of Knowledge platforms for use by internal and external stakeholders.
Key Performance Areas and Accountabilities
Knowledge Systems Administration and Query Resolution
- Respond quickly and efficiently to internal and client queries, with an attention to detail, whilst meeting business SLAs.;
- Support the business with platform and process based queries;
- Recognise and re-direct queries to correct parties as required ;
- Maintaining Collaborate and Engage, our file sharing platforms for internal and external clients;
- Uploading content to Engage, in line with best practice guidelines and following a defined process;
- Respond quickly and efficiently to internal and client queries, with an attention to detail, whilst meeting business SLAs;
- Providing lawyers and/or clients with access to platforms;
- Liaising with Knowledge Systems Services Managers and Knowledge Lawyers to check accuracy and resolve problems with content;
- Maintaining Engage; our client facing platform for publications and online resources;
- Testing platform functionality with each bug fix and/or upgrade;
- Maintaining our support site, including the creation and updating user guides;
- Supporting the business with the creation and maintenance of cross-border guides.
Content Creation and Management
- Ensure the correct use of house style and update content as required;
- Using bespoke templates to build topic sites and alerts under the guidance of the Knowledge Lawyers and Product Owners;
- Manipulating and sourcing images to fit article templates;
- Creating and updating embedded links to third party content.
Reporting and Ad Hoc Activities
- Proactively suggest system efficiency improvements where required;
- Reporting system defects and enhancements found whilst carrying out activities on the systems;
- Delivering reports on request;
- Delivering on projects while maintaining required SLA standards on BAU activities.
Requirements Profile
Education
- Grade 12 or equivalent (NQF 4) – Required
- B.Com or equivalent with a focus on Business Information Systems (NQF 7) – Required
Mental & Environmental / Legal Requirements
- Must be able to handle pressure, setbacks and a high level of stress
- Must be able to work to deadlines
- Exposure to the Legal environment is recommended
- Must have a clear criminal record
Experience
- 1 – 3years’ Business Information Systems experience at Operational level – Required
System Skills
- Microsoft Office – Intermediate to Advanced (Required)
- Sharepoint or other file sharing platforms and Content Management Systems – Intermediate to Advanced (Required)
- Enterprise Search Systems; SEO/Google Analytics – Beginner to Intermediate (Required)
Knowledge and Skills
- Client focused attitude, always striving to deliver the best customer service;
- Ability to check all content for accuracy and cohesiveness;
- Attention to detail –
- Correctness of spelling, punctuation and grammar;
- Enforcement of house style rules;
- Ensure all published content meets quality standards;
- Creative eye, i.e. able to identify when an image is not aligned or needs to be re-cropped, choosing the appropriate template;
- Effective and efficient information retrieval skills;
- Highly organised and able to work to a tight time schedule and within process environment;
- Computer literate and comfortable with technology;
- Good communication skills, both written and oral – will support in dealing with stakeholders;
- Ability to troubleshoot and problem solve issues;
- An understanding of picture editing and image libraries;
- A displayed interest in global news and current affairs.
Behavioral Competencies
- Planning and Organising;
- Adapting and responding to change;
- Delivering results and meeting business expectations;
- Presenting and communicating (verbally and in writing);
- Working with others;
- Delivering through others;
- Analysing.
Additional Considerations
- Applicants must be South African citizens or have a valid South African work permit
- Preference will be given to Employment Equity candidates
- Preference will be given to candidates who are living with a disability
If you have not had any response from us within 21 days of the closing date, please consider your application unsuccessful.
Hogan Lovells Services (South Africa) Limited (Incorporated in England) is an equal opportunity employer. All positions are placed in accordance with the Company’s Employment Equity Plan.
“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.
Hogan Lovells Services (South Africa) Limited (Incorporated in England), with its head offices at 140 West Street in Sandton, Johannesburg , is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter. Where shortlisted, your information will be retained for a period of 12 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly. This information is given to us, by you, voluntarily and of your own free will. If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application. In the course of the recruitment process, and for matters related to your application only, we may share your information with selected third parties. You have the right to access this information while in our possession and make corrections if necessary. You have the right to lodge a complaint via email with the office of the Information Regulator, at [email protected] , if you are unhappy with the manner in which we deal with your information.
By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports /financial history information.”