Job Description:
The purpose of our Key Account Manager – Lesotho role is to drive business development and growth opportunities through dedicated customer-centric service delivery for the local region. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
Duties will include:
- Development and implement a customer-centric business development strategy
- Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
- Lead the service team in delivering excellence in customer-centric service
- Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
- Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
- Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
- Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
- Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
- Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
Requirements and Skillset
The ideal candidate has exceptionally high ownership, excellent critical thinking skills and the ability to work with agility in a fast-paced environment. They would also be focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items. You will be a visionary team leader who is self-driven and able to work independently. Those with experience in the mobile digital entertainment industry would be at a distinct advantage.
- Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)
- Excellent knowledge of the Telecom Operator landscape
- Strong communication skills with a client-centric approach to solution-selling
- Ability to influence and persuasively articulate a value proposition
- A proven track record of structuring and managing complex negotiations to successful closure and execution
- Strong analytical skills and previous experience with revenue forecasting
- Must reside in Lesotho
- Fluent in English and a local language will be a plus
Lisa Stroud | Senior Associate
CA Global Africa Recruitment
Tel: +27216599200
Email: lstroud@caglobalint.com
Website: www.caglobalint.com
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.