Key Responsibilities
- Provide first- and second-level technical support for hardware, software, and network issues
- Install, configure, troubleshoot and maintain desktops, laptops, printers, network devices, cctv and other office IT equipment
- Respond to user-reported problems in a timely and effective manner using Jira ticketing system
- Manage user devices using the device management tool – Intune
- Manage user accounts, access rights, and permissions in Azure AD, O365 and other systems
- Physical network, device installation and maintenance-related tasks (cable patching, device installation, configuration)
- Maintain knowledge base for use of IT services, software, and equipment.
- Perform IT equipment purchases according to internal procedures
- Keep and update the inventory of all IT equipment and software licenses using the asset register
- Coordinate repairs and maintenance with vendors when necessary.
- Participating in security investigations and compliance reviews, as requested by internal or external auditors
- Participating in IT-related projects such as system upgrades, migrations, or rollouts
- Provide training or documentation to end users when rolling out new technologies
- Provide one-on-one or group training sessions on company systems and tools
Requirements
- 2+ years’ experience in a similar IT support or officer role
- Knowledge of Windows environments, networking, and security fundamentals
- Experience in workstation management, antivirus software, filesharing/collaboration, e-mail and directory services
- Experience in installation and maintenance of IT infrastructure and equipment – cabling, racking
- Experience in purchasing IT hardware and software
- Knowledge of managing IT assets inventory
- Fundamental knowledge of physical security principles
- Experience managing and maintaining physical security systems (biometric access control, CCTV) preferred
- Analytical mind with strong conceptual and problem-solving skills
- Ability to work independently and as part of a team
- Exceptional interpersonal and communication skills
- Hard working, a competence in prioritizing and working with little supervision
Why Join Us?
We offer an inclusive and collaborative environment, where your ideas and input are valued. You will play a key role in building and supporting a strong, compliant, and engaged workforce that drives our business forward.
What we Offer
- A dynamic and collaborative work environment with a growing and ambitious team
- Opportunities for professional development and growth within a regional group structure
- Competitive salary package aligned with your experience and responsibilities
- Supportive leadership and the chance to contribute to people-focused initiatives
- A culture that values integrity, accountability, and innovation
- Exposure to multi-country IT practices and Group-level collaboration
- Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)
Benefits
We offer the following benefits:
- A 100% contribution to a pension fund
- A medical aid