Letšeng seeks to engage a qualified Mosotho professional with appropriate skills and aptitude to fill the position of IT Support Technician (Patterson Band CL).
PURPOSE: To support IT users in addressing IT-related problems from a technical perspective. To Monitor, Install and maintain Letšeng Diamonds IT-based systems following IT procedures. To ensure user accessibility to the network. To ensure adherence to IT and HSE policies standards and procedures.
MAIN OUTPUTS AND RESPONSIBILITIES
• Ensure technology is accessible and equipped with updated hardware and software and Implements provision of network access to all staff following IT procedures
• Configure and Install PABX Telephones, create user accounts, pins and install physical telephones
• Configure Network Switches appropriately in relation to subcontractors and different network platforms and liaises with appropriate internet service providers as per direction and instruction from line supervisor
• Maintain IT network inventory and stores and issue reports periodically
• Identify and prepare hardware for disposal when appropriate and makes recommendations on the purchasing of IT resources
• Assist users with hardware and software problems via phone, email or physically and supports Subcontractors in IT related matters i.e. (e-mail, telephones internet and VLAN network Links)
• Maintain a log and/or list of required repairs and maintenance
• Troubleshoot delegated IT issues and complete daily checks on hotspots, servers, mobile network, internet, e-mails, faxes, telephones, printers, radio antennae and communication switches and hubs
• Monitor security of IT systems and support Backbone Network Links to Surveillance Networks
• Support backbone and in-house connection of television to residences and configures and installs all equipment to ensure that required channels are always up and running
• Communicate and report network connection and system failures with appropriate service providers
• Comply with HSE policies
QUALIFICATIONS & EXPERIENCE REQUIRED
• CCNA; MCSE; Diploma in Information Technology or Computer Science or Computer Systems Engineering Degree or Diploma
• Light Motor Vehicle Driver’s Licence
• 2 years relevant experience in IT networks support environment
• Sound knowledge and understanding of the work methods and techniques applied in the execution of I T-related outputs
• Good knowledge of UTP cable and CISCO switches and Microsoft servers and wireless communication
REQUIRED COMPETENCIES, KNOWLEDGE & SKILLS
• Analytical, Information Monitoring, Network Auditing
• Organising, Planning, Problem Solving
OTHER REQUIREMENTS
• Candidates will be required to under Medical Examination of Fitness as per requirements
Interested candidates should submit their applications and CV’s via email to [email protected]. All online applications should have the reference i95/295/ITST on the email subject line.
CLOSING DATE: 8 October 2021.
DISCLAIMER: Only shortlisted candidates will be responded to.