about us
- Take pride in what we do and our contributions to our organisation.
- In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
- Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
- Embrace the concept of Botho with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
- Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
purpose
To coordinate the timely resolution of IT related queries, coordinating efforts of the IT support team which comprises of help desk and technicians. The role is also responsible for coordination of efforts from counterparts in SA who supports different IT related services that are consumed by FNB Lesotho. Establishment, implementation and enforcing of the IT service management processes that directly impacts the customer falls within the scope of this role.
experience and qualifications
- Minimum Qualification : Bachelor’s Degree in Information Systems/ Information Technology/ Computer Science or equivalent.
- Preferred Qualification : Bachelor’s Degree in Information Systems/ Information Technology/ Computer Science or equivalent.
- Experience : 3 years related
- Knowledge Required : Sound Knowledge of various software / applications especially office automation applications.
- Well versed in various operating systems, database administration and networks
- Have an in-depth knowledge of relevant administrative procedures
- Understanding and experience with ITIL/COBIT processes
- Preferably have some banking experience
additional requirements
There are no additional requirements associated with this vacancy.
responsibilities
- Driving business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
- Managing coordination at a local and international level on key application initiatives and projects.
- Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Ensure that optimum customer service is maintained within the IT.
- Development and maintenance of incident management processes and procedures. Conducting Service Level Performance Reviews, and monitoring and reporting on, adherence to Service Level Management processes.
- Ensuring high standards of product knowledge for the team and adherence to protocols to ensure that customers receive accurate and consistent information.
- Planning and managing performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Cultivating and managing objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements
Closing date: 28 May 2021