POSITION : IT Support Technician
DEPARTMENT : Technical
REPORTING TO : IT Supervisor
PURPOSE:
To provide user support in line with IT policies and procedures
Main Duties / Key Responsibilities
• Receives, troubleshoots and resolves all business support systems problems and computing environments
• Escalates unresolved problems to the second level support.
• Receives technical support calls through the Help Desk System, emails and resolves or escalates were necessary
• Installs, configures tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Guides users on appropriate action for their service request.
• Tracks and routes problems and requests resolutions within 12hours as per OLA with business.
• Configures and supports Local Area Network (LAN)
• Maintains and updates IT equipment (laptops, desktops, printers, projectors, etc) and submits a monthly report
Qualifications and Experience:
· Diploma in computer science or equivalent
· Information Technology
Special Skills / Personality:
· Clear verbal and written communication and ability to prepare reports
· Ability to plan and organise in line with job requirements
· Ability to analyse and solve work related problems to achieve the correct outcomes
· Ability to interact, negotiate (where applicable) and achieve targets
Interested applicants should submit their application letter addressed to the Human Resources Manager, Econet Telecom Lesotho, P.O. Box 1037, Maseru, Curriculum Vitae (CV) and certified copies of educational certificates to [email protected] on or before Wednesday, 30th March 2022.