Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The IT Support Generalist is an entry level position in the IT Support Generalists job family.The primary responsibility of the IT Support Generalist is to manage first level IT support for users.
What you’ll be doing
Create and execute plans
The IT Support Generalist works closely with country management or the IT Operations and Design Specialists to understand the project requirements, create plans to meet them, and drive the execution of those plans.
Build and install computers, servers and network equipment
IT Support Generalists assist with the installation, configuration and ongoing usability of PCs, notebooks and network equipment within established standards and guidelines. They build computers and install, configure and upgrade servers in line with policy and system requirements.
Provide first level support
IT Support Generalists maintain and troubleshoot PCs, notebooks, IP Telephony systems, video conferencing systems and other network related issues. They investigate first level support calls and identify the root cause of incidents, events and requests. These individuals identify problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail. They liaise with all stakeholders including vendors, to expedite diagnosis of errors, incidents, events and problems and to identify a resolution.
Manage user permissions and privileges
The IT Support Generalist establishes the needs of users, monitoring user access and security. They control file server permissions and privileges, create and delete accounts and manage group memberships.
Provide back-ups
The IT Support Generalist ensures proper backups and up-to-date patches/anti-virus software for IT servers and PCs. They ensure the back-up of important files to enable system restoration and minimal disruption in the event of a hardware, security or administration failure.
Ensure compliance
The IT Support Generalist enforces and implements IT security policies and procedures related to IT infrastructure and ensures that these policies and procedures are adhered to.
Behavioural skills
IT Support Generalists have good problem solving ability and are analytically minded. They demonstrate strong, logical communication skills and the ability to communicate effectively with people at all levels of the organisation. They possess the ability to thrive in a challenging, fast-paced IT environment. The IT Support Generalist is client and detail oriented and demonstrates a careful and cautious work style.
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.