The Main Purpose of this role is to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware and to maintain daily performance of computer systems.
Specifications
Critical Deliverables /Core Accountabilities and Responsibilities
1.Setups, configures, and installs user computers (PCs and Macs), printers, and other IT equipment
2.Monitor and maintain the computer systems and networks including installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.
3.Provides assistance to internal customers on software and hardware issues and questions
4.Install software, business systems, engineering systems, shop floor systems, and other applications as required
5.Maintain network security, user account creation/administration.
6.Participate in network operations in maintaining network connectivity
7.Diagnose, assesses and finds solutions for service requests within agreed service levels and response times
8.Provide the remote, on-site and over the phone technical support within the agreed service levels, covering desktop, mobile device, communication systems and application software
9.Handle technical enquiries and provides first level support within the agreed service levels, covering desktop, mobile device, communication systems, network issues and application software.
Requirements
Position Requirements
- EducationBSc Computer Science/Information Systems, Holder of MCP/MCITP/CCNA is preferred
- Experience At least 3 years’ experience in ICT within Financial Services, Experience in or a strong understanding of the ITIL framework and experience in IT applications and functionalities.
3.CertificationsMicrosoft or Cisco certifications a plus (CCNA, CCNP, MTA, MCSE, etc).
- KnowledgeKnowledge of network administration and support, cyber security, digitisation, disaster recovery, Broad knowledge and experience of Microsoft Enterprise technologies, Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, and Voice), A strong knowledge of the MS Office 365 suite of applications, A good memory of how software and operating systems work, Knowledge and Experience of virtual servers and/or containers, Knowledge of MS Azure Cloud platform administration, development and configuration, Google cloud is a plus.
- SkillsAbility to setup and maintain infrastructure in branch offices
Experience Windows Servers 2012-2019, VMWare 6.7 (and newer), VMWare Horizon, Able to convert technical jargon to a business audience, Good verbal and written communication skills, Good interpersonal and teamwork skills, Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities, Experience with overall infrastructure components like databases, storage, backup, network (wan/lan), firewalls, monitoring, Strong Troubleshooting Skills with Windows 10 and O365, Confident supporting MS Windows server and desktop operating systems, and various IT hardware including laptops, mobile phones and printers, Ability to manage and maintain a Windows Domain via Active Directory in On-Prem and Cloud based server environment, including internal and external user management
Closing date: 18 March 2022