Job Purpose
To ensure, within policies and parameters set for the role, that the production/ service delivery meets set objectives and SLA’s. Customise, maintain and support Enterprise Systems Management tool in order to ensure availability, scalability and sustainability.
Job Responsibilities
- Analyse the system requirements.
- Identify the application impact and complete system impact analysis documentation.
- Identify project dependencies; possible conflicts and manage these to resolution.
- Keep record of test results with the view to providing pre and post images.
- Conduct setting of system software standards and usage recommendations.
- Participate in system environment design (defining data bases to be used; connectivity aspects; ensuring adherence to licensing of software).
- Participate in the release cycle.
- Provide basic support during application development; implementation; post implementation and operational cycle.
- Do re-configurement under supervision.
- Participate in the analysis of reports and Problem solving.
- Participate in creating proof of concepts under supervision.
- Maintain the system software environment through monitoring and updates.
- Identify risks and escalate timeously to relevant stakeholders.
- Contributing to a culture conducive to the achievement of transformation goals by participate in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
- Managing and troubleshooting the Windows Server/ active directory, Linux/Unix systems, Virtualisation,Networking, Cloud platforms (Azure,AWS) etc
Job Responsibilities Continue
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and to stay abreast of developments in field of expertise by identify training courses and career progression opportunities for self with input from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/maintained within specified time frames.
- •Make recommendations based on cost and user ability and feasibility.
- •Advise and make recommendation on what kind of system software and availability will be required on low risk; smaller projects.
- •Deliver work products according to the agreed timelines and within agreed budget.
- Provide reporting to customers on progress.
- Participate in disaster recovery planning with stakeholders.
- Understand client needs by meeting with clients when necessary.
- Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
Preferred Qualification
Bachelor’s degree in Information Technology, Computer Science, BEng or a related field
Preferred Certifications
Certification below will be an added advatange:
Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate or higher, ITIL Foundation or higher
Minimum Experience Level
At least 3 – 5 years in an IT environment, 2 years in ESP
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Business writing skills
- Relevant product knowledge
- IT Risk and security principes
- Basic computer concepts
- Information Security policies and procedures
Behavioural Competencies
- Applied Learning
- Collaborating
- Customer Focus
- Initiating Action
- Resolving Conflict
- Work Standards