Job Description
Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to:
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Requirements
Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Bilingual (English & Local B2)
Items
Console cable for CISCO and Silver Peak
Full Internet ready mobile,
Noise Cancellation head sets
Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage