PURPOSE OF POSITION:
The IT Coordinator role is responsible for supporting and maintaining global IT processes and standards within their NO. Individuals in this role manage services provided to one or more field office locations within a region.
Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
Provides input into the Cluster IT operating plan and communicates the plan to relevant stakeholders
Is familiar with the IT strategy that has been developed to enable the regional strategy
Provides IT input to NO leadership team
Manages key stakeholder relationships in the National Office
Helps identify and document customer requirements for taking through the demand management process
Assists with measuring and reporting on customer satisfaction
STANDARDS AND POLICIES:
Adheres to standards, policies and processes
Responsible for the delivery of IT services in the Cluster according to service level expectations
Responsible for ensuring service management processes are understood and followed
Responsible for managing the IT asset inventory
Responsible for service desk queue management
Responsible for the provision of customer support
Provides support for global and local applications according to existing processes and SLA
Assists in managing NO customer expectations throughout the service life cycle
Assists Cluster IT Manager in the development and management of the IT budget in the NO
Identifies contract performance problems and communicates them to the relevant contract manager
Promotes the spiritual development of staff
Meets regularly with team to gather work statuses.
Discusses work progress and obstacles.
Provides advice, guidance, encouragement and constructive feedback.
Ensures work, information, ideas, and technology flow freely across teams.
Provides input into development of measurable individual and team objectives that are aligned with business and organizational goals.
Assists in the identification of the roles, skills and knowledge required to achieve goals.
Provides input into IT workforce deployment activities.
KNOWLEDGE, SKILLS AND ABILITIES
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Requires experience in supervising and building relationships with people at a variety of levels.
List additional work experience required as a minimum qualification for this position.
- Typically has at least 5 years of relevant IT and business work experience.
Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
Willingness and ability to travel domestically and internationally, as necessary.
Closing date: 31 August 2018