DEPARTMENT : Billing & Information Systems
REPORTING TO : ISP Supervisor
Responsible for monitoring, configuring, maintaining and providing support on ISP network in line with Service Level Agreements (SLAs)
Key duties/Responsibilities
· Provides 2nd level support to Network Operations Centre (NOC) and technical support to Commercial by resolving escalated faults according to SLAs
· Con gures product upgrades and/or downgrades by implementing work orders or change requests
· Carries out, provides and maintains accurate updates of the topology and con guration databases
· Conducts the IP network health checks, assessments and submits the report to the ISP Supervisor
· Develops custom alerts, reports and scripts to help identify security incidents and trends
· Performs design tests, network provision, and final network implementations and submits the report to the ISP Supervisor
· Prepares weekly network performance reports and submits to the ISP Supervisor
· Carries out software rollout support (upgrade, patches), hardware and software consistency checks and network quality
· Administers Internet firewalls in line with IS Policies and Procedures
· Participates in user acceptance tests in conjunction with business units
· Maintains accurate, up to date client files and generate quotes timelines for clients as requested
Qualifications & Experience:
· Degree in Computer Science or equivalent
· CCNA Certification or equivalent
Competencies:
· Ability to prepare reports
· Have proven technical, problem solving and troubleshooting ability
· Ability to analyse and solve work related problems to achieve the correct outcomes
· Ability to interact, negotiate (where applicable) and achieve targets
· Ability to demonstrate clear & con dent communication skills both written and verbal
· Passion for IT and technology, and a drive to help customers take advantage of new solutions
· Willing to work outside normal office hours from time-to-time when required
Interested applicants should submit their application letter addressed to the Human Resources Manager, Econet Telecom Lesotho, P.O. Box 1037, Maseru, Curriculum Vitae (CV) and certi ed copies of educational certi cates to [email protected] on or before the 15th October 2021.
Candidates who would not have been contacted by the 20th October 2021 should consider their applications not successful.