Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Business Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.
How you will contribute
As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your process area or capability
- Knowledge cascading including training others and creating process documentation (for example, standard operating procedures)
- Key performance indicator reporting
- Project management
- Stakeholder management
- Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication
- Engaging, inspiring, and influencing people
- Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports
More about this role
3months Interim BU TA lead
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services