NATIONAL REFORMS TRANSITIONAL OFFICE (NRTO)
Job Advertisement
Background
Since 2018, the Government of Lesotho (GoL), in partnership with the United Nations Development Programme (UNDP), has been implementing the Lesotho National Dialogue and Stabilization Project (LNDSP).
A key outcome of this process was the establishment of a legal framework through the National Reforms Authority (NRA) Act, 2019, mandating the NRA to implement national reforms within 12 to 18 months.
Following the end of the NRA’s term in April 2022, the Government established the National Reforms Transitional Office (NRTO) under the Ministry of Law and Justice.
The NRTO:
- Ensures continuity, stability, and sustainability of reforms
- Serves as a repository of institutional memory
- Supports Government and Parliament in reform implementation, including peace architecture
Available Positions
Information Technology Officer
Number of Positions: 1
Primary Purpose
Responsible for deploying, supporting, and maintaining ICT end‑user productivity tools while ensuring optimal availability, performance, and efficiency.
Provides first‑level technical support using industry best practices (ITIL).
Specific Duties and Responsibilities
- Develop and maintain the National Reforms website
- Provide 1st level (remote/physical) user support
- Respond to technical requests
- Diagnose and resolve hardware/software issues
- Advise users on appropriate actions
- Identify and escalate urgent issues
- Install, configure, and maintain ICT equipment (desktops, laptops, printers, scanners, mobile devices, etc.)
- Ensure all software updates are current
- Monitor developments in ICT tools and propose innovations
- Set up user accounts and profiles, including password management
- Support rollout of new applications
Job Specification
- Degree in:
- Information Technology
- Computer Science
- Computer Systems
(Diploma/Associate Degree with extensive experience may be considered)
Experience
- At least five (5) years’ relevant experience
Key Competencies
- User and technical support
- Systems and network administration
- Security and compliance
- Hardware and asset management
- Database and application support
- IT project support
Knowledge, Skills and Abilities
- Ability to analyze hardware and software problems and offer solutions
- Competency in help desk software
- Ability to prioritize requests effectively
- Ability to work under pressure and meet tight deadlines
Application Process
Interested candidates must submit:
- Motivational Letter (not exceeding 1000 words)
- Comprehensive CV
- Certified copies of academic certificates
- Names and contact details (phone & email) of three referees
📧 Send applications to:
OR
📍 Hand deliver to:
National Reforms Transitional Office
LNDC Complex, Block B
Sixth and Seventh Floor
Maseru, Lesotho
Application Deadline
📅 15 May 2026 at 12:00 noon
Contract Duration
- 10 months (for all positions)
Enquiries
📞 +266 5389 4391
📞 +266 5950 2928
📞 +266 5950 5051
Important Note
- Only shortlisted candidates will be contacted for interviews