The role is critical to raising the profile and visible support of Technical related incidents across the system and ensuring quality, food safety and workplace safety are managed and mitigated. It is also responsible for effective process implementation, identifying and developing system capability to avoid repeat incidents and to mitigate other industry trends. Will lead IMCR management in TI&SC area, which includes requirement, validation exercises, corrective actions, communication, knowledge sharing and analytics & reporting. He/she is also responsible to develop, implement and continuously improve the relevant performance models and systems to track risks and OU mitigation plans.
Function Related Activities/Key Responsibilities:
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This role is responsible for representing all Technical & Supply Chain as part of the core Operational Unit IMCR (Emergency Response & Crisis Response) team to include:
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Active participation in the planning and execution of IMCR training and validation exercises in Operational Unit in collaboration with PAC, Franchise partners, strategic security & Bottler.
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Direct and routine engagement with Strategic Security and Public Affairs & Communication
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Active contribution to the ongoing IMCR process and reporting tool refinement/enhancement
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Providing leadership by interacting with all levels of the organization
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Engaging directly with senior leadership of Operational Unit to provide status of Incident Management Crisis Resolution response, associated risks, and identified next steps
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Leading/co-leading Incident Management Crisis Resolution response & ensure effective Technical response to Incident Management Crisis Resolution events globally and provide direction and guidance to the local teams
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Implement and closely monitor Global technical risk management framework with proper reporting for OU.
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Ensure Technical Risk Management Framework (TRMF) and Enterprise Risk Management (ERM) systems are up to date and Operational Unit level mitigation plans in place
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Responsible for managing Incident Management Crisis Resolution related communications with corporate and Operational Unit LT. Communication includes incident, action plans and follow up on mitigation activities.
Education Requirements:
Related Work Experience:
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> 5 years experience in leading scale transformation programs, change management.
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Field experience within or with Company bottler, beverages manufacturing or food manufacturing industry preferred.
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Proven track record in Technical/QSE operations outside of QSE strongly recommended.
Functional Skills:
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Risk/change management: understand the impact of change and the need to be purposeful in both communication and actions
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Expert knowledge of the TCCC process or similar processes for incident management and crisis resolution
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Experience with root cause analysis and problem-solving methodologies. Demonstrated examples of tools used in the solving of quality problems/risk.
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Quality Assurance Principles: Knowledge and application of quality cost analysis, inspection, corrective action planning, customer and consumer satisfaction tracking, internal monitoring in order to detect and correct non-conforming information, materials or processes using modern quality problem-solving tools
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Manufacturing: Knowledge of process operating conditions and requirements leading to the safe manufacture of quality products e.g. GMP, GxP, HACCP, GFSI, OSHA. Food Safety: Ability to apply understanding of the physical, chemical and microbiological causes of food
What We Can Do for You: You will be part of the Africa team where teams are the new heroes and our leaders that are inclusive orchestrators. Together, in pursuit of our Company Vision to craft LOVED BRANDS, done SUSTAINABLY, FOR A BETTER SHARED FUTURE, we will:
- Make our CULTURE Code inevitable
- Build kick ass CAPABILITIES
- Change the DNA of our organization to becoming ADAPTABLE
We are doing our best to create a seamless candidate experience for you as you apply for roles within the company. Due to the high volume of vacant positions, the recruitment process may take longer than usual and there may be a longer delay between application and interview. We appreciate your patience.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
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