ICT Support Technician


Jembi Health Systems NPC is a not for profit company specializing in Health Information system and Digital Health. They work with African Ministries of Health in South Africa, Mozambique, Malawi, Cameroon, Kenya, Uganda and other countries. They also partner with other international organisations and funders to provide software solutions to improve health outcomes in low resource settings.

Jembi seeks to appoint a IT Support Technician to be based in South Africa.

The purpose of the IT Support Technician is to work within the ICT team for Jembi’s head office in Tokai. The IT Support Technician has excellent desktop problem solving skills, good interpersonal skills and is able to work in a team and under pressure.

Windows desktop operating systems – Setup – Configuration and Troubleshooting
Network troubleshooting – LAN cables, DNS, DHCP and switching
Ubuntu Server & Desktop – Setup – Configuration and Troubleshooting
Wireless Networking
Backup Methods
Microsoft Active Directory
Excellent working knowledge of MS Word, Excel, PowerPoint and Visio
Up to date with the latest hardware tech and software for procurement
Knowledge of the following is preferable:
Windows Group policies
Windows Update Server (WSUS)
Google G-suite
Bitdefender Enterprise Antivirus
VOIP Telephony
Setting up Virtual Instances on AWS, Azure, Digital Ocean
Hyper V

Desktop support and maintenance – (Windows – MAC OSX – Ubuntu Desktop)
Software support and maintenance – Microsoft Office suite and other applications used by the organization
Onsite IT support for all Jembi staff based in Cape Town
Remote and Telephonic IT support for Jembi staff in other provinces.
General Infrastructure support and assistance on all ICT hardware
Device setup for staff
Active Directory, Email and Online Services account creation and administration
Logging and updating of support tickets
Maintaining Jembi ICT asset records
Keeping all ICT documentation up to date.
Hardware, software and service procurement
Creating and maintaining how to guides for our internal knowledge base
When needed, travel to Jembi branch offices within South Africa for ICT support and maintenance
Applicants must be willing to, on occasion, work extended hours to assist the ICT team with possible infrastructure upgrades, maintenance and implementations of new services when needed. Therefore, reliable Transport is essential for this position
NOTE: This role description is not intended to be all-inclusive and the  Executive Management Team may discuss other related duties to meet the ongoing needs of the organization.

Enquiries and Applications

Interested applicants are invited to submit an application to [email protected] and include a comprehensive CV with a covering letter.

Please use the recruitment reference number when applying for the post: JEM/CSDAH/01.

Jembi reserves the right to not fill the position if it does not find a suitable candidate.

General Conditions

All new Jembi positions are linked to specific project funding and include a three-month probationary period.

Preference will be given to SA citizens and permanent residents. Applicants who are not SA citizens or permanent residents must be in possession of a valid work visa enabling the Applicant to work for Jembi Health Systems for the entire contract period.

In evaluating prospective applicants and making the final selection, due consideration will be given to Jembi Health Systems’ Employment Equity and Diversity objectives. Jembi Health Systems is committed to providing equitable employment opportunities.

For more about Jembi Health Systems, refer to www.jembi.org