We have an outstanding opportunity for an ICT Support Specialist, 2nd Line with expertise in our Strategy, Portfolio, Partnerships and Digital Division.
Reporting to the ICT Operations Manager, the post-holder is responsible to ensure that the existing office and associated systems are fully functional at all times, therefore contributing to staff productivity and improving the quality of the Secretariat’s output. The scope of work includes, incident and problem management, continuous update of the Knowledge Base (KB) with all troubleshooting performed and resolutions made and utilizing the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems and provide information and status as requested.
To be considered for this post, applicants must have a degree in IT or any other related discipline, a solid foundation of ITIL processes, at least 5 years’ experience of coordinating Service Desk activities in a busy fast paced Service Desk environment, good knowledge of Windows server and endpoint environments and knowledge of leading business technologies and mobile platforms.
Applicants should also be able to demonstrate:
- An understanding of Networking technologies and Voice Telephony concepts.
- Relevant exposure and knowledge of MS Active directory, Azure, Office 365 suite and Hyper V including associated system monitoring tools.
- Strong interpersonal skills, able to communicate across a broad spectrum of users.
The Commonwealth is a voluntary association of 53 member governments and provides guidance on policymaking, technical assistance and advisory services to Commonwealth member countries. We support governments to help achieve sustainable, inclusive and equitable development.
To join us, you must be a citizen of a Commonwealth country and have the right to live and work in the UK.
If you feel that you are suitable for the role, please apply using the buttons below.
Apply here!