We have an outstanding opportunity for an ICT Support Specialist, 1st Line with expertise in incident management in our Strategy, Portfolio, Partnerships and Digital Division.
Reporting to the ICT Operations Manager, the post-holder works on the ICT Service desk, providing appropriate and timely first-line support for users working within the Commonwealth Secretariat headquarters and remote offices.
The post holder must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the ICT Support Specialist, 1st Line must understand the Systems available to the end users and the Escalation Matrix to avoid unintentional interruption of services during incident management.
To be considered for this post, applicants must have a diploma or equivalent in IT or any other related discipline, a solid foundation of the ITIL framework, at least 3 years’ experience in ICT Service or similar IT Operations role in a busy fast paced Service Desk environment, good knowledge of Windows server and endpoint environments and knowledge of leading business technologies and mobile platforms.
Applicants should also be able to demonstrate:
- An understanding of Networking technologies and Virtual meeting rooms.
- Knowledge of Office 365 Suite including Document Sharing and Collaboration
- Strong interpersonal skills, able to communicate across a broad spectrum of users.
The Commonwealth is a voluntary association of 54 member governments and provides guidance on policymaking, technical assistance and advisory services to Commonwealth member countries. We support governments to help achieve sustainable, inclusive and equitable development.
To join us, you must be a citizen of a Commonwealth country and have the right to live and work in the UK.
If you feel that you are suitable for the role, please apply using the buttons below.
Closing Date: 2 June 2020, 17:00 BST