Information & Communication Technology Coordinator
Context of the Organization SOS Children’s Villages International (SOS CVI) is a non-governmental and nondenominational organization working with communities, partners, and states to ensure that the rights of all children are fulfilled in every society. SOS CVI is a global federation working to protect and care for children who have lost parental care, or who stand at risk of losing the care. We respect all religions and cultures and work with trusted partners in places where we can contribute to social development. Everything we do is made possible through the generous support of sponsors and donors, institutional and corporate partners, and loyal friends worldwide.
Envisioning that every child belongs to a family and grows up with love, respect, and security, we exist to build families for children in need, we help them shape their own futures, and we share in the development of their communities. Everything we do is guided by the firm belief that no child should grow up alone and that we need to improve care for children who are at risk, enabling them to overcome precarious conditions and succeed in life. To achieve our mission, our strategy for the upcoming decade focuses on ensuring the best care for children, innovation, and effective collaboration with more partners. Our core values guiding who we are and what we do include the courage to take action, commitment to keep our promises, trust to believe in each other, and accountability to be reliable Partners.
Position title: Information & Communication Technology Coordinator (ICTC)
Working location: MA Lesotho
Region: East and Southern Africa (ESAF)
Mission of the position:
The ICT Coordinator is responsible of the effective operation of the information and communication technology infrastructure and services across SOS Children’s Villages (Lesotho).
In cooperation with the Regional ICT Director/Advisor, the ICT Coordinator implements SOS Children’s Villages International, global and regional ICT goals, policies and standards in the Member Association (MA). S/he designs and maintain the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the national office and the SOS programme locations. S/He ensures reliable ICT services in terms of availability, security and business continuity.
As member of the National Management Team, the ICT Coordinator contributes to the development of SOS Children’s Villages (Lesotho) strategies and operations. S/He work closely with the management and the various national functions in providing technical and strategic advices on how to achieve operational efficiency, better support the programme implementation and bringing new innovations to the work of SOS Children’s Villages (Lesotho).
Main clients:
• Member Association Co-workers
• National Director
• Regional ICT Director, East and Southern Africa
• Regional ICT Advisor, East and Southern Africa
Key performance areas and main responsibilities:
Implementation of Minimum ICT Standards, IT Security and Business Continuity Policies
• Design, implement and manage the NO and programme locations’ ICT infrastructure including, LANs, WANs, Wi-Fi Networks, computers/laptops and servers across the MA.
• Ensure the strict implementation and roll-out of the approved global/regional ICT minimum standards for hardware and software across the NO and programme locations.
• Plan, design and execute the internet bandwidth requirements in accordance to the global and regional guidelines, number of users and business applications running.
• Implement the global and regional IT Security guidelines to ensure the systems, servers and users data are protected from threats.
• Implement the global and regional disaster recovery and business continuity measures to ensure smooth operations of SOS and eliminate downtime.
• Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of the MA’s operations from internet and cyber threats.
• Ensure all systems, software and hardware operated in SOS Children’s Villages (Lesotho) are officially licensed and has the latest security patches, updates and firmware.
• Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions.
• Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
• Conduct quarterly stock taking and inventory of the ICT assets across the MA
ICT Management
• Develop and maintain up-to-date (3 years) national ICT plan for the entire MA.
• Evaluates the NO and programme locations’ technology use and needs and recommend improvements, such as hardware and software upgrades
• Execute and respond to the regular operational and reporting tasks in time and quality as requested by the Regional ICT Director/Advisor.
• Conduct regular visits to audit the ICT systems in the various programme locations.
• Develop usage policy guidelines for the users to ensure the adherence of the organisation code of conduct and IT security policies.
• In close cooperation with the HR department, the NITC technically administrator the MA email accounts portal, in strict adherence of the organisation code of conduct and users privacy.
• Submit, execute and track the ICT budget for the national office and the programme locations in accordance to the national guidelines and procedures
• Co-lead/endorse the ICT equipment and services procurement and ensure the global and regional minimum ICT standards are followed for the procured equipment and services.
• Review ICT services contracts, recommend adjustments, changes and endorse it to the management for approval.
Cross Functional and Management Support
• Server as active member of the National Management Team, with responsibility to promote the functions goals, consult the management on technology related issues and safeguard the implementation of the global, regional and national ICT goals.
• Support the management and the functions in the development of business requirements for business applications customisation/acquisition (strictly under the approval of the Regional ICT Director and in accordance to the Global Application Lifecycle Management policy).
• Lead the product selection and vendor assessment for non-global/regional ICT software.
• Support the programme team with innovative ideas of integrating technology components (ICT for Development) in the existing/new programmes to better service the beneficiaries.
• Support the ICT capacity building and trainings activities for the co-workers, in close cooperation with the HR department, by analysing areas of training needs and recommend training agencies.
• Organise High-Level strategic and management trainings in the areas of ICT which support the implementation of the global and regional ICT polices .
• Participates in regional knowledge sharing processes, regional ICT activities and serve as active member of the region’s ICT network.
• Perform additional responsibilities and duties as requested by the ND within the frame of the technical and managerial areas of expertise.
Direct Supervisor: National Director
Functional Supervisor: ICT Advisor ESAF
Special Authority of the Co-worker:
- Member of the National Management Team
- Access to all national server rooms, administrator privilege for the servers and workstations
- Validation/Endorsement/Approval of the procurement of ICT equipment and services
Requirements
Essential
• University degree in Information Technology or Computer Science or any related course.
• A minimum of 5 years of professional work experience in ICT.
• Strong knowledge of in Technical support and Network administration.
• Microsoft Office 365 and AZURE certification will be an added advantage.
• Knowledge of new IT Technologies.
• Excellent English skills are a requirement (oral and written).
• Excellent communication skills to work in a diverse and intercultural environment.
• Solution-oriented and structured way of working.
Applications should be submitted to [email protected] by Monday the 21st November 2022.