Human Resources Manager at PSI Lesotho


TITLE:                          Human Resources Manager

DEPARTMENT:           Technical Services – Human Resources


To maintain and enhance the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. The selected candidate will be expected to ensure that the organization provides opportunities for employees’ professional development and training with their job skill area and also personal development.

This job is based in Maseru and reports to Senior Human Resource Manager – Technical Services. This position supervises Human Resources Officer.

ROLES AND RESPONSIBILITIES (includes but are not limited to):


   Lead the process of recruitment and placement of suitable manpower.

   Ensure that the organization has a timely process for filling vacant positions to prevent interruptions of program activities or disruption to organization operations

   Ensure that the organization follows non-discriminatory hiring practices.

   Ensure that PSI is competitively placed within the employment market by conducting salary and benefits research and advising the executive team

     Advise on pay and other remuneration issues, including promotions, benefits and the pension plan.

   Negotiate with staff and their representatives on issues relating to pay and conditions of employment

   Manage employee relations, terms of appointment and conditions of services

Performance Management and Training

     Ensure that the organization wide performance agreements are prepared and appraisals are done by each department manager for their specific departments

     Coordinate trainings in conjunction with Training Manager and departmental managers;

identify employees with capacity building needs through individual development plans.

   Make recommendations to DCR-Corporate Services and CR about staff morale and ways to improve employee satisfaction and manage dissatisfaction

   Prepare HR department MBOs and ensure that they are followed.

   Supervise the HR Officer and ensure that they perform based on their Job description and performance and learning plan in line with the performance management procedures

HR Management

     Ensure that the organization has job descriptions including qualifications, duties, reporting relationships and key indicators

     Assist and give guidance to department managers to write develop Job descriptions writing them

     Ensure that the organization has written human resources policies, procedures and strategies that is regularly reviewed and updated: a) to describe the recruitment, hiring, termination and standard work rules for all staff and working conditions; b) to maintain compliance  with  government  labor  laws,  Equal  Employment  Opportunity  standards, Occupational  Health  and  Safety  standards.  c)  to  describe  and  monitor  disciplinary procedures and absence management etc.

     Ensure that department managers understand HR policies and procedures and monitor that they and their staff abide by them.

    Listen to grievances and implement disciplinary procedures in line with company policy and national legislation.

    Promote equality and diversity as part of the culture of the organization

    Ensure that the organization has a compensation plan, and a periodic review of salary ranges and benefits is conducted in line with job evaluations processes.

     Ensure that the organization has a process for reviewing and responding to ideas, suggestions, comments and perceptions from all staff members (staff satisfaction survey.


      Degree in human resources management or equivalent essential; a Masters Degree would be an added advantage

    Minimum 4 years HR management

    3 years experience should be in a managing or supervisory role in a similar environment.


    Customer Service Orientation

    Result focused

    Develop Others

    Proven knowledge of employment legislation;

    Strong familiarity or understanding of labor laws is essential.

    Computer literacy, at least in Microsoft Office.

    Excellent interpersonal skills

    Good negotiation skills

    Should hold a valid driver’s license.


Interested candidates should send by email cover letter, resume/curricula vitae (CV), list of 3-5 professional references (with contact information, supervisory references preferred), and scanned copy of all academic degrees to [email protected] Only email submissions will be accepted.  While all application submissions will be reviewed and considered, only the most qualified candidates will be contacted for interviews.

The application submission deadline is 12:30 p.m. local time on Friday, 12th April 2019