Job Summary
The Human Resources (HR) Manager is responsible for all aspects of the human resource function within the country program. Reporting to the Associate Director of Operations, with dotted line accountability to the International Director, Human Resources, the position is responsible primarily for staffing, recruiting, retention, performance, employee relations, compensation, compliance, individual development and succession planning. The incumbent ensures that HR initiatives are aligned with EGPAF’s mission, values and long-term business strategy, and that they support the evolving HR needs of the country program. The overall objective of the position is to support the development and retention of a high-performance work force and a learning culture.
Essential Duties and Responsibilities
- Provide leadership and oversee HR operations to ensure strategic initiatives are implemented with a strong emphasis on recruitment, development and retention of high-quality staff.
- Develop and implement national HR strategies, plans & budgets that support program objectives, and ensure full implementation of defined HR standards & good practices.
- Conduct analysis and market research on salary and benefits trends. Provide HR guidance and recommendations to ensure the program remains competitive.
- Establish and oversee recruiting, hiring and orientation plans and procedures for EGPAF employees.
- Establish and oversee internal HR policies, procedures and programs. Ensure communication and compliance with all internal policies and procedures as well as external regulations and applicable labour laws.
- Manage administration of personnel benefits and compliance with tax laws, including employee terms & conditions of service, salaries & benefits, employment contracts, and leave records.
- Administer performance management processes to align employee performance with EGPAF program goals and objectives and assist management in creating and retaining high performance employees and teams.
- Facilitate employee communication, p rovide employee services and counseling, advise on disciplinary, grievance and conflict resolution procedures, and promote employee safety, welfare, wellness and health.
- Manage and resolve employee relations issues (Industrial Relations) and assist management with conflict resolution to ensure that issues are identified and addressed promptly, appropriately and fairly.
- Support the Director, Human Resources and Administration on sensitive matters including litigation. Implement preventative measures and assist in reducing litigation by ensuring fair and equitable application of policies and practices.
- Interface and coordinate with managers and supervisors to enhance communication, education and ensure effective implementation of HR programs. Partner with the international human resources team to administer, communicate and promote EGPAF programs and policies.
- Supervise HR staff members and oversee the management of seconded personnel.
- Conduct regular field trips to project offices to monitor and review human resource procedures and assist project staff, where appropriate.
- Manage the country learning and development plan, identify growth and development opportunities for high potential staff, and facilitate management & leadership development initiatives.
Required Qualifications
Education & Experience
- Bachelor’s or preferably advanced degree in human resource management, organization development, organizational psychology or relevant qualification.
- Additional professional certification in HRM preferred.
- 7-10 years’ experience in human resource management in progressively responsible roles, with sound cross-functional experience.
- Extensive experience in multi-cultural, multi-national and multi-site non–profit organizations will be an added advantage.
Knowledge, Skills & Abilities
- Expertise in national labour law, employment legislation & employment practices.
- NGO and international donor/grantee compliance experience a plus.
- Excellent interpersonal, communications, customer service, consulting, coaching and organizational skills, with a track record of driving change and innovation.
- Strong problem solver with strong business skills and strategic acumen, organizational diagnostic skills, analytical skills, and excellent team-building skills.
- High energy and maturity with ability to manage multiple projects simultaneously with competing priorities.
- Both strategic and tactical: able to lead in a ‘role up your sleeves’ manner that is perceived to be people-centric and effective.
- Culturally astute, respectful and tolerant, able to promote and support diversity in the workplace, and able to gain the trust and respect of peers.
- Fluency in English and at least one local language.
- Willingness to travel regularly to field offices, with occasional international travel.