At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
The HR Services Manager inputs into decisions on operating standards and procedures, actively contributes to process and service improvement enhancing the HR support given to Vodafone employees. And ensures the team follow established standards and procedures in line with agreed KPIs and service levels and adhere to best practice to provide HR support to Vodafone employees/the business. The HR Services Manager focuses upon the management/supervision of a team providing remote (e-mail, telephone etc.) support services offering advice and consultancy support on the interpretation of standardised HR processes and plans to employees, managers and/or the business, spanning basic pay queries, benefits and other HR transactions (for example, recruitment, graduate programmes, HR Systems and ad-hoc HR Projects). Typically reports to the Senior HR Services Manager.
Who you are
* Full people supervisory responsibility for a team of HR professionals, contributes to team operating standards, sets direction and enables performance;
* Supervises the team to provide operational support to deliver tasks in line with global processes and ensure that these are fit for purpose;
* Good understanding of concepts and procedures across HR Services to recommend standards and processes around which the team should operate and ensures performance meets agreed KPIs and service levels;
* Ensures global practices and best practices are implemented across the function, uses best practice knowledge to continuously improve processes, services and facilitates the implementation of new services in the direction of an automation environment;
* Leads cross-functional projects, demonstrates strong communication and diplomacy skill s to influence and persuade colleagues when seeking approval of business cases to improve and change, systems processes and policy;
* Has an in depth understanding of HR processes guided by precedents and previous experience to review evaluate and prioritise tasks.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
Together we can
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Closing date: 26 October 2023