HR Service Delivery Director

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?
The main responsibility of this position is to assist with the formulation and implementation of NTT’s HR strategy across a wide range of human resources practices with the relevant management teams. This position operates in bigger environments with larger human resources teams. This individual is responsible for measuring and tracking progress of human resources initiatives and activities to achieve objectives set.
Working at NTT

Key roles and responsibilities:

• Overall management responsibility for the day to day HR delivery in South Africa
• Bridge management and employee relations by addressing demands, grievances or other concerns.
• Accountability of all local legislation practices and policies with a key interlock with our counterparts in DD MEA.
• Deliver and optimize HR delivery objectives in support of organisational strategy, our future ways of working and implement policies to ensure compliance.
• Support current and future business needs through the development, engagement, motivation and preservation of our people in South Africa.
• Keep an accurate and up-to-date record of our group headcount in South Africa and perform any pipeline management and accurate people forecasting and resourcing activities in line with the strategic workforce planning model.
• Train managers on the process of compensation and benefits governance and drive the implementation of all human resources programs and initiatives.
• Train and develop managers on the organisation’s leadership brand and ensure implementation thereof and ensure that training and development strategies are in line with business objectives.
• Market the organisation’s employee value proposition internally and externally and co-ordinate and implement employee satisfaction and best company to work for surveys.
• Provide ongoing training and education to managers on the requisition process, performance management process, role review and CRE process.
• Monitor the performance of their team to ensure SA delivery is executed effectively.
• Effectively manage the SA HR delivery team, create and execute plans and report on team activities in the relevant forums.
• Manages the facilitation of organisational design and optimal structures reflecting the current and evolving business strategy.
• Build and cultivate strong relationships with stakeholders such as GSSC, HR Shared Services and Senior Leadership to help foster a collaborative environment.
• Cultivate partnerships with key stakeholders in South Africa.
• Role model and embed the new ways of working to ensure sustainability.
• Sponsor and encourage participation in Company learning initiatives. Support and partner with the Talent COE to deploy key programmes to target audience.
• Support organization effectiveness initiatives as priorities evolve and timelines shift. Partner with COE’s to identify opportunities to deprioritize work and enhance virtual ways of working as well as leveraging everyday change practices
• Utilize HR dashboards to provide insights into core business decisions as well as to support talent planning, model org design and to facilitate Talent acquisition capabilities.
• Have a solid understanding and ability to execute on total rewards and compensation methodology and frameworks.
• Analyze insights from Pulse surveys to drive and support employee engagement.
• Point of contact for Employee Relations and pragmatically facilitate Restructuring, Case Management and overall workplace disciplinary including poor performance management.
• Utilization of dashboards and HRIS as a first reporting on workforce, trend analyses, year over year insights, and other relevant metrics. Manage HR data sensitively and professionally.
• Be an active participant and model behaviours related to Inclusion and Diversity.

Knowledge, skills and attributes

• Knowledge and understanding of labour legislation
• Knowledge of relevant policies and procedures
• General knowledge of conflict resolution and problem-solving skills
• Excellent computer skills in a Microsoft Windows environment
• Extensive knowledge of principles and procedures for employee recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
• General knowledge of various employment laws and practices
• Demonstrated ability to serve as a knowledgeable resource to any level of management that provides overall company leadership and direction
• Experience in the administration of benefits and compensation programs and other human resources recognition and engagement programs and processes
• Evidence of the ability to practice and coach organisation managers in the practice of a high level of confidentiality

Academic qualifications and certifications:

• Minimum of a Bachelor’s degree or equivalent in Human Resources.

Experience required:

• Robust work experience as a Senior Human Resources Manager
• Hands-on experience with human resources management software (HRIS)
• Strong understanding of labour legislation, compensation, organisational planning, organisation development, employee relations, safety, training, and preventive labour relations
• Extensive experience in dispute resolution including mediation, arbitration and negotiation.
• Relevant people management experience

• Manages activities of two or more units or departments
• Exercises supervision in terms of costs, methods and staffing
• May have managers below them
• Sets operational objectives and plans and delegates work to subordinates
• Senior management reviews objectives to determine success of operation
• Involved in developing and executing policies that affect immediate operational area
• Works on issues that need an in-depth knowledge of organisational objectives
• Implements strategic policies when selecting methods, techniques and evaluation criteria for obtaining results
• Sets and adheres to budgets, schedules, work plans and performance requirements
• Mistakes will cause critical delays in schedules and may impact overall business activities
• Interacts with senior management / executives pertaining to functional areas and/or customers
• Influences others to gain their acceptance without negatively impacting the relationship

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.