CATHOLIC RELIEF SERVICES LESOTHO
HUMAN RESOURCES MANAGER
REPORTS TO: HEAD OF OPERATIONS
About Catholic Relief Services (CRS):
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
In Lesotho, CRS plans and coordinates programs in three of Lesotho’s four dioceses, bringing public and private sectors together for community-based development. Our programs involve partnerships with stakeholders such as the Government of Lesotho, local non-government organizations (NGOs), international NGOs, public- and private-sector partners, and Church partners. Our current work in Lesotho focuses on livelihoods, climate change and natural resource management, emergency response, education, microfinance, HIV, and information and communications technology for development.
The Human Resources Manager will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resource (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions.
Roles and responsibilities:
- Manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
- Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially with regard to recruitment, performance management, and employee relations.
- Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
- Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
- Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
- Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued. May serve as the CP focal point for Code of Conduct & Ethics and contribute to ensuring adherence and accountability to Safeguarding policies.
- Act as the CP’s key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
- Oversee record keeping through personnel files and/or Insight that adheres to required CRS, donor, and local law regulations. As needed provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.
- Ensure the Country Program is compliant with statutory labour requirements, including immigration, work permit and other such applications.
Preferred qualifications and experience
- Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred.
- Minimum of five years work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.
- Sound knowledge of local labour law is required
- Strong knowledge of effective management practices desired
Required languages – Fluency in Sesotho and English.
Travel – Must be willing and able to travel up to 15 % of time.
Knowledge, Skills and Abilities
- Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship.
- Excellent strategic and analytical skills with ability to make sound judgment and decisions
- Very good planning, monitoring and organizational skills
- Able to maintain confidential information
- Proactive, resourceful, solutions oriented and results-oriented
- Strong customer service orientation with excellent communication, interpersonal and negotiation skills
Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Personal Accountability – Consistently takes responsibility for one’s own actions.
- Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust – Shows consistency between words and actions.
- Collaborates with Others – Works effectively in intercultural and diverse teams.
- Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
Supervisory Responsibilities (HR Officer)
Key Working Relationships:
Internal: SMT, HoOps, HR Officer, RPO, all staff
External : Labor Commissioner, CRS Lawyer
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Please note that the position is only open to applicants who are Citizens of Lesotho. Interested candidates should submit CV, cover letter and certified copies of academic qualifications, no later than 22 June 2023 at 17:00 by email to email@example.com with the subject line: HUMAN RESOURCES MANAGER. APPLICANTS WILL NOT BE CONSIDERED IF THE SUBJECT LINE DOES NOT INDICATE THE POSITION. HARD COPY APPLICATIONS WILL NOT BE ACCEPTED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Please be advised that CRS requires its employees to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, all successful candidates will be subject to a comprehensive background check, and their personal/professional references will be required to evaluate their behaviors related to the above safeguarding-related topics.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. CRS is an Equal Opportunity Employer.