RADIUS RESTAURANT
Kingsway Road, Shop 06A, LNDC Centre, Maseru
📧 [email protected]
📞 Tel: 017 001 0982 | Cell: 064 656 2945
POSITION: Hostess
DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Manager
Position Summary
Radius Restaurant is seeking a friendly, polished, and professional Hostess to join our hospitality team. As the first point of contact for guests at our on-site restaurant, you will play a key role in creating a warm, welcoming, and organized dining experience. The ideal candidate will be confident, customer-focused, and able to manage both casual diners and hotel guests with the highest standards of service.
Key Responsibilities
✓ Warmly greet all restaurant and hotel guests upon arrival and provide an excellent first impression.
✓ Manage reservations and walk-in guests using phone and booking systems.
✓ Maintain the seating chart, manage the flow of guests, and coordinate with servers and kitchen staff.
✓ Escort guests to tables, offer menus, and inform them of any specials or features.
✓ Handle guest inquiries regarding the restaurant, hotel amenities, or local attractions.
✓ Answer phone calls, confirm reservations, and provide accurate information.
✓ Communicate effectively with hotel front desk staff to coordinate guest experiences.
✓ Ensure the front-of-house area is clean, welcoming at all times.
✓ Handle complaints professionally and redirect issues to supervisors when needed.
Qualifications and Requirements
✓ Grade 12 (Matric) or equivalent is essential.
✓ Previous experience as a hostess, front desk agent, or in customer service preferred.
✓ Strong interpersonal and communication skills.
✓ Polished, professional appearance and demeanor.
✓ Comfortable using booking/reservation platforms and phone systems.
✓ Ability to multitask in a fast-paced hospitality environment.
✓ Flexibility to work mornings, evenings, weekends, and holidays as needed.
✓ Friendly, positive attitude with a focus on guest satisfaction.
✓ Fluent in English; knowledge of additional languages is a plus.
Skills and Attributes
✓ Warm, friendly, and guest-focused approach with strong communication and active listening skills.
✓ Polished appearance, punctual, reliable, and respectful toward guests and colleagues.
✓ Skilled in managing reservations, waitlists, and seating flow while maintaining attention to detail.
✓ Comfortable using reservation platforms, phone systems, and basic computer tools.
✓ Works cooperatively with staff across departments to ensure a smooth and pleasant guest experience.
✓ Stays composed, adaptable, and solution-oriented in fast-paced or challenging situations.
✓ Approachable, emotionally intelligent, and capable of handling diverse guest needs with tact and professionalism.
Closing Date
11 July 2025
To apply for this position, kindly submit your CV to [email protected]
Radius Restaurant is an equal opportunity employer and welcomes all qualified applicants.
Kingsway Road, Shop 06A, LNDC Centre, Maseru