*Help Desk Support
*Remote Position/Part-Time
We are The Center for Sales Strategy, and we are looking to add to our technical support staff for our client applications that include but are not limited to online learning, library and dashboards. Duties also include support of client start-ups, creating user accounts, data entry, and coordination with third-party service providers.
Primary Responsibilities:
- Supporting client needs across multiple applications
- Trouble shooting issues with user accounts
- Supporting new client start-ups and single user additions
- Database management and content Library maintenance
- Coordination with third-party service providers
- Handle multiple products and issues in a timely, responsive manner
*Basic Qualifications:
*
- Strong problem-solving skills
- Strong sense of urgency
- Strong organizational skills
- Ability to quickly determine the source of a problem
- Experience supporting web-based applications
- Experience working professionally with clients
- Responding to customer needs and frustrations with empathy
- Ability to work remotely, and independently.
- Ability to work 1pm-5pm Pacific Time.
Education and Experience
- 2-3 years experience with Help Desk support in a multi-app, fast-paced environment
- Basic knowledge of HTML, database management, and web based applications
- Experience with Office 365 Admin, Shared Screen, and other third-party apps preferred.
- Degree in computer science or related field preferred.
- Experience working remotely preferred, but not required..
Status: Part-time *
Location: * Remote/home office
Compensation: based on experience.
Job Type: Part-time
Salary: $20.00 /hour
Experience:
- help desk related: 1 year (Required)
Location:
Work authorization:
Shifts:
Work Location:
Hours per week: