Job Title: Head of Retail
Employer: Metropolitan Lesotho (Subsidiary of Momentum Metropolitan Group)
Reference Number: MMH260429-9
Position Type: Permanent
Role Family: Operations
Location: Maseru, Lesotho
Reporting Line: Managing Director
Introduction
An opportunity exists to be part of a high‑performance culture that drives Impact. Metropolitan Lesotho is a subsidiary of Momentum Metropolitan Group, a company registered on the Johannesburg Stock Exchange. The organisation is seeking a dynamic and self‑motivated individual for the position of Head of Retail, based in Maseru, Lesotho.
Disclaimer: As an applicant, please verify the legitimacy of this job advert on the company career page.
Role Purpose
Develop and implement retail strategies across various channels to drive sales, increase market penetration, increase sales productivity, and enable operational sales excellence.
Requirements
Minimum Qualifications
- Degree in Finance, Marketing, Business Management, or a related field
- Qualification in Insurance will be an added advantage
- Master’s degree will be an added advantage
- Compliance with all legislative requirements
Minimum Experience
- 5–7 years’ experience in managing retail distribution in financial services
- Proven success in building retail sales teams and exceeding sales deliverables
- 3–5 years’ senior management experience in a multi‑channel environment
- Experience in developing and implementing retail sales strategies
- Demonstrated effectiveness in creating a culture of high performance
- Exposure to channel development and portfolio management
- Knowledge of the legislative impact on the insurance industry
Duties & Responsibilities
- Develop and package the Client Value Proposition (CVP), products, and solutions, ensuring operational considerations are incorporated
- Drive achievement of sales targets across products and market channels to meet financial goals
- Influence pricing models across product sets and service solutions in line with profitability targets
- Monitor and track expenditure and pricing models to maximise cost‑benefit ratios
- Develop short, medium, and long‑term retail strategic plans to manage client experience and lifecycle
- Provide strategic direction for the design and development of distribution architecture
- Develop operational plans to identify and grow broker and franchise networks
- Develop and maintain a fit‑for‑purpose portfolio management strategy for key stakeholders
- Oversee development and implementation of policies, guidelines, and processes supporting multi‑channel operations
- Oversee implementation tactics to drive new business generation in line with legislative requirements
- Provide input into the design of systems and processes to support quoting, administration, and claims processing
- Formulate and implement launch strategies for broker and franchise networks
- Enhance engagement and deployment of initiatives across broker and franchise networks
- Drive good governance principles and legislative compliance within the retail environment
- Lead business improvement initiatives to enhance operational efficiency and continuous improvement
Competencies
- Business Acumen
- Client / Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Collaboration
- Impact and Influence
- Strategic Thinking
- Diversity and Inclusiveness
- Growing Talent
Closing Date
15 May 2026