Head of Operations

Title: Head of Operations

• This is a remote and global position that can be performed from anywhere in the world!

About 350.org

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyze transformation around the world. The values that guide and drive our work are listed here.

350.org is an equal opportunity employer. 350.org strives to be an inclusive and collaborative group of people who bring a variety of approaches to the work we do. We’re committed to the principles of justice, and we try to build a safe workplace where everyone is treated fairly and enjoys working together. We value new perspectives, ideas of all sorts, and different ways of working. Diverse perspectives and experiences improve the way 350.org carries out our work – including what we decide to work on and how creatively/effectively we do that. We do our best to make staff positions accessible to all potential team members, regardless of race, national origin, ethnicity, age, disability, assigned gender, gender expression or identity, sexual orientation or identity, religion or creed, veteran status, marital or parental status, and genetic information. We also strive to include team members in communities most impacted by climate change or impacted by other kinds of environmental, social, and economic injustice.

About the Head of Operations

The Head of Operations is a member of the Global Executive Team responsible for the overall strategic direction and leadership of the organization, and building an organizational culture, values and practice rooted in justice, equity, diversity and inclusion (JEDI).

The Head of Operations is responsible for leading and managing the efficient and effective implementation of 350.org’s global operations, in line with the organization’s strategy, consistent with our standards and values, and in compliance with donor, government and other standards and requirements.

Specifically, the Head of Operations will be responsible for overseeing 350.org’s organizational systems including finance and accounting, IT, risk management, human resources and legal operations. The purpose is to create a culture of collaboration and accountability and to ensure alignment and successful systems for building the global movement to solve the climate crisis.

The Head of Operations will supervise the Director of Finance, Director of People and Culture and the Director of Risk Management and Compliance.

Duties and Responsibilities:

Strategic Direction and Leadership:

In collaboration with the Global Executive Team and other internal stakeholders:

• Set and communicate overall vision, strategic and operational direction and ensure alignment with program objectives across the organization.
• Define and strengthen overall organizational culture and values rooted in justice, equity, diversity and inclusion (JEDI) and ensure alignment with overall strategies.
• Translate 350.org’s Strategic Goals and Theory of Change into Operation Department goals and key performance indicators.

Finance

• Together with the Director of Finance, and in partnership with programme leadership develop strategies for building a financially solvent and sustainable organization so 350.org can carry out its mission.
• Oversee the establishment of generally accepted accounting principles of fiscal management standards, systems and best practices aimed at building finance stewardship and accountability.
• Oversee the creation of an annual budget for the entire organization and provide direction to the Director of Finance and their team in regularly monitoring and reporting budget progress and addressing challenges encountered.
• Together with the Director of Finance, ensure provision of relevant and accurate financial information to the Executive Team, Board, Budget Holders and other relevant stakeholders.
• Develop, articulate and communicate budget, development and accounting philosophy and ways of working to internal and external audiences.
• Provide strategic direction and leadership to the Director of Finance and the Finance Team and align them with 350.org’s strategies.

People and Culture

• Together with the Director of People and Culture, develop strategies for talent acquisition, management, and development aimed at retaining talents who will carry out the mission of 350.org.
• Oversee the establishment of people management standards, systems policies, procedures, guidelines and best practices and ensure compliance with applicable employment laws, regulations and collective bargaining agreements.
• Act as change sponsor and champion for the People and Culture Team in building an organization-wide culture, values and behavior rooted in justice, equity, diversity and inclusion (JEDI).
• Provide strategic direction and leadership to the Director of People and Culture and the team, and align them with 350.org’s strategies.

Risk Management and Compliance

• Together with the Director of Risk Management and Compliance, develop strategies for assessing and mitigating risks, including online and physical security risks.
• Oversee the establishment of risk management standards, systems and processes aimed at ensuring compliance with applicable laws and regulations.
• Liaise with the Board on governance matters.
• Along with the Executive Director and the Managing Director, serve as a liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing, intellectual property etc.
• Oversee development of infrastructure, including the establishment and coordination of subsidiary or independent entities, partner secondments, and third party administrators.

Other:

• Understand 350.org’s history, campaigns, and theory of social change, and keep current with basic climate science and policy. From time to time, use this knowledge to represent 350.org’s perspective in varied public venues based on geographic location and areas of expertise.
• From time to time, contribute work towards 350.org’s overall mission that is outside of standard responsibilities and instead relies solely on geographic location or work capacity.
• Create and manage the annual budget of the Operations Department.
• Establish performance measures, monitor and evaluate the effectiveness of the organisation’s operations department
• Other tasks assigned by the Managing Director.

Required Qualifications:

• Minimum of 10 years experience in global operations, including experience overseeing Finance, Administration and Human Resources.
• At least 8 years of experience in a senior leadership role.
• At least 5 years of experience in an international non profit organization.
• Experience of setting up and leading operations in countries of the Global South.
• A deep understanding of and commitment to justice, equity, diversity and inclusion (JEDI), anti-racism or anti-oppression work. Ability to manage across differences and work effectively with people from diverse racial, ethnic, class, age, gender, and sexual orientation backgrounds.
• Strong ability to think strategically and translate overarching strategies into operational goals.
• Excellent interpersonal skills, including the ability to cultivate and establish partnerships with colleagues, leadership and other stakeholders.
• Excellent written and verbal communication skills, with an ability to translate complex organizational data into clear and simple messages for a wide range of audiences.
• Ability to manage complex projects and work across departments.
• Ability to prioritize and focus effectively across a wide range of responsibilities.
• Comfort and ease working in a fast-paced environment, managing a large volume of requests.
• Ability to demonstrate grace under pressure.
• Strong ability to manage and work with remote teams from across the globe.
• Fluency in English.

Preferred but not required:

• Advanced degree in related field – Business, Law, Finance, HR, Nonprofit Management, MBA
• Certifications in related field – Finance, HR, Operations or Nonprofit Management
• Familiarity with US fiscal regulations
• Strong commitment to climate justice, racial justice and other social justice issues.
• Familiarity with Google Suites, Zoom and Slack

Work Environment: Mostly working remotely and is expected to work across different time zones.

• Travel: May occasionally travel from time to time (domestic and international)
• Position Type: Full time
• Application Deadline: Open until filled
• Compensation: SG14
• Location: This is a remote and global position that can be performed from anywhere in the world! If you’re located in North America, this position can be performed at our Washington DC, Brooklyn, or Oakland offices, in Canada or remotely in the following states: CA, GA, MD, MA, ME, CO, MT, NY, NC, PA, SC, UT, VT, VA, WA, WI.