Head, Enterprise Direct Banking, Maseru

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Job Purpose

  • To lead and manage Enterprise Direct Banking in Standard Lesotho Bank;
  • To deliver the Enterprise Direct value proposition for Enterprise Banking clients.
  • To deliver a value adding sales and service solutions directed by the Enterprise Banking value proposition, that will grow the Enterprise Banking clients.

Key Responsibilities/Accountabilities

• Formulate and implement sales strategy & action plans for Enterprise Direct to facilitate the achievement of business objectives across the country.
• Analyse the local market data to understand key business drivers, influences and competitor activity in order to identify opportunities across the country
• Identify performance gaps and institute remedial action plans.
• Develop and implement business attraction plans for the New Business teams across the country, including analysing Enterprise Direct potential, penetration as well as setting business targets for the team and allocating appropriate resources to optimise sales potential.
• Manage, maintain and enhance measurement systems within the sales environment across all regions
• Monitor and manage formal and informal staff sales incentive schemes across regions.
• Develop, measure and review sales and NIS objectives on a quarterly / annual basis in conjunction with stakeholders.
•Establish and monitor operating expenditure budget control measures for the team ensuring that revenue and expenditure is accounted for in a systematic manner 
• Develop, implement and manage measurement systems across the regions to ensure an efficient and accurate MIS structure which needs to be maintained on an ongoing basis

• Facilitate a sound working partnership between Enterprise Banking and other Business units to stimulate business growth without compromising risk and the quality of lending.
• Arbitrate and/or motivate credit decisions in need and helping management to explore alternatives

• Ensure adherence to compliance and risk management processes across regional hubs to reduce fraud.
• Ensure that the regional teams complete disclosure to the customers in terms of accreditation, service fees, and commission

• Develop and deliver operational plans aligned with Enterprise Banking strategy and campaigns to enable delivery against set business targets.
• Oversee all Enterprise Direct processes and procedures to ensure that they are compliant with quality standards.
• Manage collaborative relationships with internal stakeholders (e.g. co-locating capabilities) and ensure adherence to SLAs
• Oversee the management of the regional Business Credit teams to ensure that applications are processed within agreed turnaround times
• Establish and monitor operating expenditure budget control measures for the regions, ensuring that revenue and expenditure is accounted for in a systematic manner

• Leverage and optimise resources across regions or zones, business and operational risk, and market potential, to maximise Enterprise Direct business growth; achieve sales and service targets.
• Resource planning in order to accommodate peaks, troughs, leave and system failures across the different regions.
• People Management & development.
• Clarify team roles, ensuring that clear new business sales targets are set and that resources are profiled and recruited accordingly.
• Implement a performance enhancement process
• Ensure a proper understanding of objectives to be met through effective communication
• Drive a culture of empowerment
• Attract, retain and develop talent within the unit
• Ensure that there is adequate forward planning in terms of succession within the respective roles
• Continuously monitor the skills level within the unit and ensure that adequate systems are utilised to enhance these where the fall shy of required norms

Preferred Qualification and Experience

• Degree in Business Commerce or IT or Computer Science or related field. MBA will be added advantage.
• 5-7 experience in a similar environment.
• Proven successful sales track record in the financial services industry

Knowledge/Technical Skills/Expertise

  • Negotiating skills and conflict handling
  • Advanced product knowledge including specialized products and financial structures
  • Advanced experience and knowledge in Credit and Compliance matters.

Apply here!

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