Afriski Mountain Resort invites applications from suitably qualified candidates for the positions of a Guest Relations Officer at its Site at Mahlasela Pass.
You will manage:
- Operational Management: Front desk / Reception Operational Duties, including all operations Functions & Management.
- General Office Administration Services; Rosters, Attendance, and Performance.
- Communication; Maintenance, Guests, Arrivals, Departures, Activities, Conflict Resolution, Guest Relations, Payments, Facilitation of Resort Programmes Communication – Entertainment Programme.
- Income & Revenue Management; Cash-up, Daily Pre-bookings/Walk –in Recons, and all preparations and reconciliation processes around the bookings function.
- Hoofkantoor Reports Management; Activities, Food & Beverage, Accommodation.
- HR Management; Staff Administration and Payroll.
Requirements:
- Very good verbal and written Communication skills in English and at least 1 African language. Good hearing. Must be prepared to undergo a hearing test on request.
- Good listening skills to understand and carry out instructions correctly and accurately.
- Accurate administration and basic accounting ability and/or experience. Ability to prioritize.
- MS Word, basic Excel, and Microsoft Office basics.
- Vibrant and friendly personality; ability to trouble-shoot.
- Require diplomacy to handle complaints and emergencies in a level-headed manner. No fear of decision-making or difficult guests.
- Ability to multi-task and to meet deadlines. Willing and able to work overtime when required.
- Smart, clean and neat personal presentation.
- Able to maintain confidentiality.
- Honest, reliable, conscientious, responsible, disciplined and can manage own time.
- A high level of accuracy and attention to detail.
- Neat administrator with good numerical and alphabetical filing experience.
- Must be able to use own initiative and work independently according to the Job Description and instructions received from superior.