Guest House Receptionist
Recruitment Agency: Express Employment Professionals
Location: Lesotho
Job Summary
The Receptionist is the first point of contact for guests and is responsible for creating a welcoming atmosphere while ensuring smooth front desk operations. The Receptionist also supports event reservations for the hall and functions, processes payments, maintains guest records, and professionally handles guest inquiries and complaints.
Detailed Responsibilities
Front Desk Operations
• Manage guest check-in and check-out procedures.
• Allocate rooms and provide guests with information on available amenities, including Wi-Fi, pool, sauna, shuttle services, and parking facilities.
• Ensure smooth day-to-day front office operations.
Guest Services
• Provide concierge support, including shuttle bookings, parking arrangements, and local recommendations.
• Assist guests with photoshoot scheduling and related inquiries.
• Deliver professional and courteous customer service at all times.
Event Support
• Handle reservations for hall functions, poolside events, and sauna sessions.
• Coordinate with event staff to ensure the smooth execution of events and guest requirements.
Administrative Tasks
• Process payments for accommodation, food and beverage services, and facility usage.
• Maintain accurate guest records.
• Manage correspondence and other front office administrative duties.
Complaint Handling
Address guest concerns regarding facilities and services, including:
- Wi-Fi issues.
- Shuttle delays.
- Sauna availability.
- Escalate unresolved issues to the appropriate personnel when necessary.
Requirements
• Excellent customer service and communication skills.
• Strong organisational and multitasking abilities.
• Proficiency in reservation systems and Microsoft Office applications.
• Professional appearance and conduct.
• Ability to coordinate across multiple facilities and departments.
• Diploma or Certificate in Hospitality Management, Front Office Management, or a related field.
• Previous experience in reception or front desk roles is preferred.
• Minimum of 3 years’ experience in the hotel or guesthouse industry.
• Fluency in English and Sesotho; knowledge of additional languages will be an added advantage.
How to Apply
Send your CV to:
Email: [email protected]
Reference: FOC-GL
Office Address
Express Employment Professionals
GF 5, Fahida Centre
Opposite Central Park / Near Lehlakeng
Moshoeshoe Road
Maseru, Lesotho
Tel: +266 2232 4832
Mobile: +266 6373 2250
Application Deadline
24 July 2026 at 17:00