Business Analyst


    The business analyst’s primary objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.

    As a business analyst, you’ll work within an organization, helping to manage change and plan for the future in line with company goals. This could be for one specific project, or as a permanent feature of the organization. You’ll need to understand the current organizational situation, identify future needs and create solutions to help meet those needs, usually (but not always) in relation to information and software systems.

    A business analyst may also be known as:

    • business architect;
    • business systems analyst;
    • enterprise analyst;
    • management consultant;
    • process analyst;
    • product manager;
    • product owner;
    • requirements engineer;
    • systems analyst.


    Employers of Business Analysts

    • public and private sector
    • large companies
    • smaller independent enterprises



    • communicate with internal colleagues to understand the needs of departments and the organization as a whole;
    • work with external stakeholders to understand and investigate feedback into the service/function/product provided;
    • use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes;
    • consider the opportunities and potential risks attached to the suggestions you have made;
    • identify the processes and information technology required to introduce your recommendations;
    • gain agreement, usually from senior management, of the best method of introducing your recommendations to the business;
    • communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
    • produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
    • support the staff and teams in making the recommended changes, including helping to resolve any issues;
    • ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.



    Education and training requirements for business analyst jobs vary by employer, specific role and industry. Qualifications could be in a relevant subject such as business information systems or business computing systems, but could also be from other disciplines, such as history, so long as you can demonstrate excellent analytical skills.

    Common qualifications for this position include:

    • Business Management Degree or related field
    • Bcom Management Qualifications



    • excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties;
    • the ability to motivate others and lead change;
    • the ability to work under pressure on multiple projects within your project time-frames;
    • a passion for creating solutions with a positive attitude to change;
    • excellent analytical skills and an informed, evidence-based approach;
    • a strong interest in business and business development;
    • a good understanding of information technology.