About Zipline
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.
About You and The Role
Are you passionate about solving business problems with a high level of ownership and the freedom to take action? Do you enjoy working with communities, going above and beyond to gain their buy-in for the products or services you represent? Are you skilled in using storytelling to effectively sell the impact of project activities and create strong partnerships across diverse communities with different cultures, regulations, and politics? Are you experienced in collaborating with internal partners to translate your vision into realistic goals and successful outcomes? Do you have what it takes to make a meaningful difference in the communities we serve? As the global community lead, you will manage a team responsible for building overall awareness of Zipline services within local communities, resulting in the creation of community legacies and impacts, with customers and stakeholders counting on Zipline’s operations every day. You will partner closely with the client success team and operations team, collaborate with cross-functional teams, and report directly to the Global Operations Lead.
The ideal candidate thrives in fast-paced environments working on complex, cutting-edge technology. Your work will span different backgrounds and cultures, as well as time zones. You constantly strive for excellence and are committed to achieving the highest standards. With your skills and experience, you have the ability to create and implement a community team strategy that will strengthen Zipline’s position and ensure long-term success within the ecosystem of community stakeholders.
This role requires flexibility in traveling frequently to meet up with stakeholders and teams!
What You’ll Do
Strategy and vision setting for the community team: Owning the strategy and vision of the community team and having a bold and clear multi-year vision for how the community team is supporting the company’s success.
- Understand the company’s overall strategy and objectives and setting team vision and roadmap that support the business needs.
- Strategic understanding of the community role lifecycle (phases) and defining success criteria for each phase. Developing a growth strategy that is tailored to the team’s and company’s needs and objectives and ensure the team is sustainable and continues to evolve over the long term.
- Identifying the key performance indicators (KPIs) that align with the team’s goals and objectives, and that can be measured effectively. The metrics should be risk assessed and continuously assessed to ensure that they remain relevant and responsive to the business vision.
- Create a comprehensive strategy and plan for community activities that can promote the business and generate awareness for Zipline services. Work closely with the marketing and communications team to ensure that your efforts align with your overall marketing and branding objectives.
CL Execution and Partnership: You will play a critical role in fostering strong relationships with stakeholders, analyzing data for insights, creating compelling storytelling tools, and effectively communicating the community team’s impact to stakeholders and the company.
- Building and maintaining reliable and strong working relationships with primary stakeholders, both internal and external to the company. This will involve effective communication, stakeholder mapping, and timely responses to their inquiries.
- Analyzing community data trends and developing reporting tools to provide visibility and communicate the impact of the community team’s efforts to stakeholders and the company. This will involve data-driven analysis to assess the effectiveness of community initiatives and convey the outcomes to relevant parties.
- Creating storytelling tools to share impactful stories about the community’s positive experiences with Zipline’s services. This will help the entire company better understand the significance of Zipline within the community, and further enhance community goodwill.
- Creating communication and storytelling tools to engage with stakeholders effectively. This will involve identifying key stakeholders, understanding their needs, and developing tailored communication approaches to engage and collaborate with them.
People Mentorship: Setting the stage for the community’s team success and supporting it through coaching and accountability, then standing back and allowing them and you to shine.
- Oversee a team of community leads, in charge of raising public awareness of Zipline services, creating strong and dependable connections with community stakeholders, promoting goodwill and acting as the company’s public face.
- Research and dedicated ownership to determine the best strategies to quickly hire and onboard new community leads and getting them excited about Zipline’s mission and vision
- Make sure the team has the resources they need to carry out their tasks effectively. This includes training, tools, and ongoing support. Be available to answer questions and provide guidance when needed.
- Providing exceptional performance management to ensure community leads are meeting goals and driving Zipline business outcomes. This will help ensure that the team stays on track and continues to improve over time
What You’ll Bring
- Strong written & verbal communications skills with experience working on proposals, reports, and presentations.
- Demonstrated ability to drive stakeholder mapping, develop relationships with senior external stakeholders (political and social), and transform them into Zipline’s champions.
- Ability to interpret data findings into compelling user insights and stories that you communicate in a simple and effective way to the company.
- Strong risk management skills with an ability to predict and preempt potential roadblocks.
- Market research experience with an ability to analyze and interpret information and make strong recommendations for new opportunities for the business.
- Prior experience in developing and executing campaigns to support a company’s vision and services.
- Entrepreneurial mindset, creativity, self-sufficiency, and adaptability is a must!
- Ability to break down complex goals into individual tasks and organize them into executable work plans with clear deadlines.
- Experience managing a team to successfully plan, coordinate, and drive service awareness within a community and getting community goodwill.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!