Job Description:
Division: Boardmans
Business Unit: Maseru Pioneer Mall
Location: Maseru, Lesotho
Minimum Experience: Mid-Senior
Industry: Retail
Job Functional Area: Operations
Introduction:
Retail is no longer just physical or digital—it is unified. Boardmans is leading the industry with an integrated omnichannel ecosystem. We are looking for an organised, systems-savvy General Clerk to manage the crucial intersection where our online store meets our physical brick-and-mortar operations.
Position Purpose:
The General Clerk (Omni-Channel) acts as the operational heartbeat of our physical availability strategy. You will be responsible for ensuring zero friction across our point-of-sale systems, executing the seamless fulfilment of online Click-and-Collect orders, processing specialised credit and cellular transactions, and managing customer repairs and returns with the highest level of accuracy.
Key Responsibilities:
- Omni-Channel Order Management: Monitor, pick, scan, pack, and securely manage online orders for the store’s Click-and-Collect desk, and coordinate “Endless Aisle” customer checkouts.
- Transactional Rigor & Cash-Ups: Execute standard POS checkouts, capture manual transactions electronically within 24 hours, and balance daily shift cash-ups with zero variances.
- Credit & Cellular Vetting: Assist customers with financial applications, verifying all required legal documentation in strict compliance with the National Credit Act (NCA).
- Reverse Logistics & Repairs: Coordinate internal and external customer repair logs and vendor credits in accordance with established service level agreements (SLAs).
Requirements and Competencies:
- Education: Matric (Grade 12) is an absolute requirement.
- Experience: 2–3 years of experience in a fast-paced retail cashier, financial administration, or e-commerce fulfilment environment.
- Systems & Compliance: Familiarity with modern retail POS/ERP software (SAP is advantageous) and compliance standards, including the National Credit Act (NCA), Consumer Protection Act (CPA), and Financial Advisory and Intermediary Services (FAIS).
- Behavioural Competencies: High attention to detail, ability to follow instructions and procedures, and the ability to perform effectively under operational pressure.
To Apply Please Visit:
https://pepkorlifestyle.simplify.hr/Vacancy/Apply/o8plam
Closing Date:
28 July 2026